Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Context:
The Operational Resilience Manager reports to the Head of Technology Risk Oversight and is part of the Technology Risk Team, which forms part of the Second Line of Defence in the Non-Financial Risk function.
The role will provide second line oversight of operational resilience, technology resilience, IT disaster recovery, and business continuity.
The role is part of a wider team responsible for providing second line oversight of non-financial risk across (1) Technology, (2) Data, (3) Third Party and (4) Operational Resilience, across M&G.
The role provides advice and challenge to the first line, reviewing the implementation and operation of the non-financial risk framework.
It also supports regulatory compliance (e.g. FCA, PRA, DORA), contributes to strategic risk insights, and strengthens the organisation’s ability to withstand and recover from disruption.
Key Responsibilities:
Provide independent second line oversight of the first line’s delivery of operational resilience, including business continuity, technology resilience, and IT disaster recovery.
Provide second line risk opinion on resilience capabilities, identifying material weaknesses, gaps in control design, and areas requiring remediation.
Challenge the first line’s identification, assessment, and treatment of resiliencerelated risks, ensuring alignment with the NonFinancial Risk Framework
Support the effective operation of the NonFinancial Risk Framework, including RCSAs, issues and events, controls, scenarios, and risk appetite monitoring.
Review the strength and appropriateness of NonFinancial Risk controls across all areas of Operational Resilience.
Draft highquality, insightful input for risk reporting, governance committees, and senior management forums.
Provide risk business partnering to First Line and contribute to risk and governance fora with clear, evidencebased challenge.
Maintain effective relationships between the first line and the broader Non-Financial Risk function, engaging with wider Risk teams as required.
Support the operation and maintenance of MetricStream (GRC tool), assisting with data analysis and delivering periodic reporting.
Contribute to and/or lead selected assurance reviews, thematic deep dives, and targeted testing of resilience capabilities..
Key Knowledge, Skills & Experience:
Experience in oversight of operational resilience, technology risk or IT disaster recovery, preferably within financial services or regulated organisations. (essential)
Good understanding of regulatory requirements (PRA, FCA, DORA) and bestpractice industry standards. (essential)
Ability to interpret and challenge resilience metrics, impact tolerances, and scenario testing outcomes relating to important business services. (essential)
Able to constructively challenge the first line in their identification and assessment of key risks, and in the design and operation of controls. (essential)
Good understanding of the risk environment facing M&G plc or similar financial organisations.
Strong analytical and communications skills with the ability to distil complex technical information into clear insights.
Ability to operate as part of a team, but also independently with minimal supervision.
Relevant professional qualifications desirable (eg CBCI, CRISC, CISSP).
Experience Level: Manager Expert
Recruiter: Helen Simons
What we offer:
At M&G, we’re committed to helping you thrive and supporting your wellbeing, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, while planning confidently for your future. Our UK benefits include:
As a savings and Investments firm we are proud to offer a valuable pension scheme of 18%, with 13% made up of Employer Contributions and 5% Employee Contributions. We also offer Share Save and our Share Incentive Plan, together with access to financial wellbeing and support services - to help give you real confidence to put your money to work.
Enjoy 38 days annual leave including bank holidays, with the opportunity to purchase up to 5 extra days and additional flexibility through our Time Off When You Need It policy – to balance your work and personal commitments.
Our market leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - as supporting families is a core aspect of our inclusive culture.
Health & Protection cover including Private Healthcare, Critical Illness cover and Life Assurance for you, with family options - for peace of mind.
To explore more about life at M&G and our full benefits offering, visit Life at M&G
We have a diverse workforce and an inclusive culture at M&G, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions.
If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: [email protected]
Top Skills
M&G London, England Office
10 Fenchurch Avenue, London, United Kingdom, EC3M 5AG
