Operational Resilience Lead

Job Posting End Date: February 26

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

We’re looking for an experienced Operational Resilience Lead to join our Operational Risk & Resilience team. In this role, you’ll lead the delivery and continuous improvement of Unum’s Operational Resilience Framework — ensuring we can effectively prepare for, withstand, and recover from disruption.
You’ll oversee Business Continuity Planning, support Technology on Disaster Recovery, run scenario and resilience testing, and act as a key member of our Crisis Management arrangements. You’ll work closely with teams across the business to assess resilience impacts, strengthen continuity plans, and ensure regulatory compliance.

What will you bring?

Key Responsibilities

•    Maintain and enhance the Operational Resilience Framework, including self assessments and maturity planning. assessments and maturity planning.
•    Identify and map Important Business Services and oversee scenario testing.
•    Lead Business Continuity Planning and support Disaster Recovery activities.
•    Support crisis management processes and maintain related plans and playbooks.
•    Integrate resilience requirements into business change and third party arrangements. party arrangements.
•    Produce MI, reporting, and evidence for audits, governance, and regulatory reviews.
•    Deliver training and awareness to strengthen organisational resilience.

What We’re Looking For

•    Strong experience in operational resilience, business continuity, DR and crisis management — ideally within financial services.
•    Knowledge of PRA/FCA resilience requirements and ability to apply them practically.
•    Experience running resilience exercises and managing complex incidents calmly and effectively.
•    Confident communicator able to influence senior stakeholders and lead workshops.
•    Understanding of technology resilience, cyber risk, and supplier dependency risks.
•    Relevant professional qualifications (e.g. BCI, IRM, ISACA) welcomed.
 

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected].

Company:

Unum UK