ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
At Swift, we are seeking a highly motivated and experienced professional to drive the successful design, implementation and continuous improvement of Swift’s Operational Resilience framework. This role ensures Swift can anticipate, withstand, respond to, and recover from disruptive events, safeguarding critical services, meeting regulatory obligations, and responding to our community’s expectations in this domain.
We’re looking for an individual with a passion for driving operational excellence, security and resilience, and with the ability to inspire confidence and trust.
The ideal candidate should bring a strong understanding of operational resilience in the financial industry, be technically savvy, and possess excellent communication skills. They will be able to anticipate and proactively manage risks relevant to the company and financial community, develop solutions to complex problems, and have a proven track record of leading complex projects and managing virtual teams.
Key Responsibilities
Contribute to Operational Resilience Governance & Strategy, to embed resilience into processes and decision-making, and to have a comprehensive view and handle on Operational Resilience. This includes the development and continuous improvement of
Swift’s Operational Resilience framework, aligned with global standards (e.g., ISO 22336), customer expectations, and regulatory requirements (such as DORA, NIS2, and the Belgian law that formally underpins the oversight of Swift, i.e Wet houdende het toezicht op aanbieders van financiële berichtendiensten, http://www.ejustice.just.fgov.be/eli/wet/2025/05/25/2025004515/staatsblad)
Resilience objectives, tolerance levels, and their integration with enterprise risk management.
Further elevate Swift’s preparedness levels
As a recognised resilience thought leader, work with risk owners on identifying and prioritizing resilience gaps, and driving forward on improvement activities. For example, deliver transversal outputs such as resilience plans and procedures aligned with the Strategy defined (e.g. scenario’s, exercises, playbooks, and simulations) across the ecosystem of client-facing services, underlying technologies and third-party usage.
Collaborate with the external community (peers, customers) on resilience topics to harmonise positions and adopt best practices.
Deliver training and awareness programs on operational resilience, and promoting a resilience culture across Swift.
When required, support the overall design and implementation resilience programs, including collecting feedback, ensuring documentation is up to date, facilitating discussions to follow up with stakeholders, and proposing or implementing changes for continuous improvement. Where relevant, engage with 3rd parties (expertise firms) to further mature the resilience posture.
Develop Monitoring & Reporting
Develop KPIs and dashboards to monitor resilience posture and maturity.
Report on resilience risks and regulatory compliance, for senior management.
On all of the above, you will act as Resilience SME internally and externally, and work in close collaboration with internal stakeholders (IT, Cybersecurity, Business Continuity, Operations, Compliance, Business Development, Vendor Management,..)
Qualifications & Experience
Master’s degree in Risk Management, Business Continuity, IT, or related field.
5+ years of experience in operational resilience, business continuity, or risk management within financial services.
Strong knowledge of resilience frameworks and standards (such as ISO 22301, ISO 22336) and regulatory requirements (such as DORA, NIS2).
Professional certifications (MBCI, CBCI, ISO 22301 Lead Implementer) are a plus.
Skills
Analytical and problem-solving mindset.
Excellent communication and stakeholder management skills.
Ability to lead cross-functional projects and influence at all levels.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
SWIFT London, England Office
55 Mark Lane, 6th floor, The Corn Exchange, London, United Kingdom, EC3R 7NE
