Operational Resilience Lead

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Operational Resilience Lead - London Market Insurance experience a must

Reporting to the Head of Governance & Underwriting Standards

London based with Hybrid working - ave 2-3 days in the office per week

The Role:

This role is core to ensuring our operations are resilient and able to recover quickly when something unexpected happens, ensuring we remain able to look after our customers, the safety and soundness of the business, and our colleagues.

You will be responsible for the ongoing development and maintenance of our Operational Resilience framework, carrying out regular reviews of our Important Business Services, Resources, and Impact Tolerances as well as performing regular and increasingly sophisticated scenario testing.

This is a collaborative role that will work across the London Market business unit and other areas of the Hiscox Group, including those business units utilising syndicate capacity to offer consumer facing products.

Key Responsibilities:

• Leading the work to ensure that the Operational Resilience of the Hiscox Syndicate Limited legal entity meets the expectations of our regulators, the PRA and the FCA.
• Work closely with our compliance team to ensure that the latest communications and expectations of the PRA and FCA are understood and incorporated within the Operational resilience of the business.
• Ownership of the Operational Resilience framework for Hiscox Syndicates Ltd, leading development, maintenance and ensuring that Hiscox delivers on its Operational Resilience commitments to both our customers and the wider business.
• Bi-annual review of important business services through stakeholder facilitation, responding to questions and queries, ensuring that we continue to correctly identify those services of most importance to our customers and to Hiscox.
• Bi-annual review of impact tolerance metrics, intolerable harm definitions and related business rationale in liaison with Important Business Service Owners, Department Heads and Senior Management in alignment with evolving regulatory guidance.
• Bi-annual review and maintenance of resource mapping information, aligning closely with the Important Business Service Owners, Procurement, Property Services, and IT.
• Leading the planning and completion of scenario testing activity throughout an annual calendar cycle, helping to progressively mature testing across London Market and all relevant business units.
• Ensuring lessons learnt are identified and recorded, and that appropriate remedial actions and vulnerabilities are followed through to completion.
• Embedding Operational Resilience in third party contracts, liaising with Procurement and Vendor Management to understand the resilience of our most critical third parties and supporting in the remediation of any gaps.
• Working with the Change, IT and Value Stream teams in completing Operational Resilience Impact Assessments to ensure resilience by design and embedding of standards.
• Development of Operational Resilience KPIs and appropriate MI and control reports to alert management to any potential breaches to impact tolerances.
• Annual review of training material to ensure this is fit for purpose and completed.
• Production of Operational Resilience reporting for Committees and Boards as required, including attendance at these meetings where appropriate.
• Participate in industry advisory groups i.e., LMA / Lloyd’s bodies in relation to Operational Resilience.

Our must haves:

• Proven experience in an Operations Resilience role
• Knowledge of FCA Operational Resilience regulations.
• London Market / Syndicate experience a must
• Experience working in a Risk and Control environment, good knowledge, and hands on experience of BCP and DR processes.
• Excellent communication and interpersonal skills considering different stakeholders.
• Knowledge of general insurance products.
• Ability to build professional relationships and work collaboratively across.
• Ability to effectively plan and prioritise workload.
• Ability to analyse data and root cause problem solve.
• Able to identify risks/issues and respond appropriately.
• Due diligence and attention to detail.
• Able to act on initiative and make decisions.

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance)

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day. 

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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Work with amazing people and be part of a unique culture