Operational Resilience Assistant Manager

End Date

Sunday 02 March 2025

Salary Range

£42,120 - £46,800

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

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Job Description

JOB TITLE: Operational Resilience Assistant Manager

LOCATION(S): Newport, Bristol, Chester and London

SALARY: From £43,803, depending on location

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About the role

Consumer Lending is the Group’s hub for lending solutions, helping customers spend and borrow responsibly to achieve their life goals. Our Resilience Team sits in our Consumer Lending COO, and we’re subject matter experts who protect the Consumer Lending business unit and contribute to safeguarding the wider Group. Our team defines and communicates Consumer Lending’s resilience strategy and plan.

In this role, you’ll be collaborating with many different colleagues to understand the current resilience landscape and using that knowledge to drive and promote a resilient culture. You’ll work with the Group Chief Operating Office team to understand regulatory expectations and ensure Consumer Lending aligns with these requirements.

What you'll be doing

You’ll support with several Resilience activities, including:

• Embedding the Operational Resilience strategy and accurately reporting critical milestones.
• Playing a part in the development of the Operating Model across Consumer Lending, ensuring roles and accountabilities are well understood.
• Measuring the Business Resilience and Security Officer (BRSO) accountabilities within your area of expertise and collaborate with multiple teams to embed a resilience culture.
• Collaborating with Business Units on the resilience agenda, maintaining the right interlocks to ensure resilience is a key part of decision making.
• Providing input into the production of high-quality reporting including senior leader briefings and communications with business areas.
• Supporting the research and analysis of specified problems to identify the best solutions.

What we're looking for

For this role, though previous governance and planning experience would be ideal, it is not crucial as training will be provided to set you up for success. We'll need you to be able to demonstrate the following skills and capabilities:

• Operational Resilience Strategy: Knowledge of LBG’s current Operational Resilience strategy and Important Business Service framework.
• Time management, planning and prioritisation: Ensure that delivery plans are met and enquiries are responded to promptly.
• Relationships: Develop and manage with a diverse range of colleagues.
• Written Communication: Clear and concise writing skills for various audiences.
• Data Insights & Storytelling: Proficient in Power BI, PowerPoint, Excel, Word etc. and able to tell compelling stories to senior leaders.
• Risk: Awareness of LBG’s Operational Resilience framework
• Confidence: Challenge the red tape and always looking for ways to improve internal processes and policies to keep it simple for our customers.

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.