The Onsite IT Support Engineer provides on-site technical support for devices, troubleshoots hardware/software issues, and ensures high-quality customer service for users, including VIPs.
WE’RE HIRING FOR AN ONSITE IT SUPPORT ENGINEER AT PADDINGTON, UNITED KINGDOM!
Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a customer-focused and enthusiastic Onsite IT Support Engineer with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting one of our valued clients, including VIP users, where professionalism, technical expertise, and excellent communication are key.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
WHAT YOU'LL DO
- Provide on-site support for desktops, laptops, printers, mobile devices, and peripherals.
- Deliver high-quality customer service to all users, including VIPs, with confidence and professionalism.
- Troubleshoot hardware and software issues across Windows platforms.
- Build and deploy PCs, patch network points, and resolve printer and connectivity issues.
- Maintain and update site-specific documentation and knowledgebase articles.
- Collaborate effectively with internal support teams and third-party vendors.
- Manage incidents, IMACs (Install, Move, Add, Change), and project-related tasks.
- Use remote support tools and ticketing systems to track and resolve issues.
Requirements
WHAT YOU NEED
- Strong knowledge of Microsoft Windows operating systems (current and legacy).
- Proficiency with Microsoft 365 applications (Word, Excel, Outlook, OneDrive, Intune, etc.).
- Experience with Windows imaging techniques (network and local).
- Familiarity with Active Directory and Azure Active Directory.
- Skilled in desktop and printer configuration and troubleshooting.
- Excellent interpersonal and communication skills—both written and verbal.
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in the United Kingdom and be at the forefront of IT support excellence!
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