Onsite IT Support Engineer (Brighton)

Join Our Team as an Onsite IT Support Engineer......

Job Title             Onsite IT Support Engineer

Salary                 up to £35,000

Location             Brighton (Onsite with a key client)

Are you passionate about delivering top-tier IT support and exceptional customer service? Do you thrive in a fast-paced, client-facing environment where your technical skills and problem-solving abilities make a real impact? If so, we want to hear from you!

About the Role

As an IT Onsite Technical Support Engineer, you’ll be the go-to expert for one of Focus Group’s key client accounts. You’ll provide 1st and 2nd line support across a range of technologies including Office 365, Windows Server, networking, and wireless systems. This is a hands-on, client-facing role where your ability to troubleshoot, communicate, and deliver results will shine.

What You’ll Be Doing

• Managing and resolving support tickets with efficiency and professionalism
• Providing desk-side, telephone, and remote support to end users
• Diagnosing and resolving technical issues across hardware, software, and networks
• Supporting project deployments and daily IT operations
• Ensuring client satisfaction through proactive communication and service excellence

What You Bring

Essential:

• Proven experience in IT support roles
• Strong knowledge of Windows Desktop (7–11), Office 365, Active Directory, DNS, and more
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Full UK driving license (travel between sites required)

Desirable:

• Experience with Mac OS X, Linux, Android
• Familiarity with Veeam, Hyper-V, ESXi, HP Aruba, SonicWall, ClearPass
• Knowledge of SQL, VOIP, SANS, and advanced networking

Why Join Focus Group?

At Focus Group, we’re committed to delivering outstanding service and building strong client relationships. You’ll be part of a collaborative, forward-thinking team that values innovation, integrity, and continuous improvement.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.