Leads Morrisons’ online grocery operations, managing teams responsible for picking, packing, and delivering customer orders. Responsibilities include scheduling, training, performance management, order accuracy, customer service, resource planning, food safety, delivery standards, budgets, shrink, waste, and departmental targets. The role also serves as Manager in Charge during shifts and collaborates with other store departments to maintain efficient, high-quality operations.
More about the role
Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Manager, you’ll lead a flexible, engaged team to pick, pack, and deliver with care, making sure every home delivery meets the high standards our shoppers expect.
Reporting directly to the Store Manager, you’ll bring a "sleeves rolled up" approach to managing your department, driving order accuracy, and keeping your team supported and motivated through every shift.
In this role, you’ll be on hand to:
- Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
- Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
- Drive performance and standards: Work alongside other store managers to build a supportive, high-performing environment where everyone works with a clear purpose to hit department targets.
- Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.
More about our perks
We value your hard work and commitment, and in return, we provide:
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
More about you
We're looking for leaders who care about great customer service and want to play an essential part in bringing Morrisons straight to our customers' doors. You'll bring a supportive management style that keeps standards high and brings out the best in those around you.
You'll be the kind of person who:
- Leads and steps up with confidence: Confidently steps in as Manager in Charge, running shifts smoothly, driving pick accuracy, and keeping essential food safety and delivery standards spot-on.
- Builds strong, supportive teams: Communicates naturally, shares knowledge, and handles sensitive situations calmly to find positive solutions for colleagues and line managers alike.
- Listens and adapts: Active listener who acts on customer and colleague feedback to improve order delivery, staying open and flexible to new ways of working.
- Keeps a firm grip on the basics: Takes a practical approach to managing department budgets, keeping a close eye on shrink, waste, and resources to protect store profitability.
Starting as a Bradford market stall, we are proud to be the Yorkshire retailer now serving over 11 million customers nationwide each week. We’re unique: both foodmakers and shopkeepers, processing our own fresh produce and preparing more food in-store than any other supermarket.
We offer real opportunities to build your career across our stores, sites, and support teams. We’re a down-to-earth team that values hard work, reliability, and great customer service. If you’re friendly, dependable, and ready to get stuck in, there’s always More to Morrisons for you.
About the Team Morrisons is a place where you can be yourself, feel valued, and have a true sense of belonging. We are proud to be an equal opportunities employer and welcome applications from people from all walks of life, as we strive to build a workforce that truly represents the communities we serve.
We are also a Disability Confident Employer, which means we're committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments, please let us know when you submit your application and support will be provided wherever it’s required.
Wm Morrison Supermarkets Limited London, England Office
London, United Kingdom, 0
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