Ongoing Monitoring Leader

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

As an Ongoing Monitoring Leader, you will oversee and support a squad of analysts responsible for monitoring the ongoing behaviour of our members to protect the financial services infrastructure, enforce Teya policy, protect against fraud, and ensure compliance with AML regulations.

You will play a dual role — managing day-to-day operations and team performance while also working alongside your squad on complex investigations, decision-making, and process improvements. You will ensure the quality, timeliness, and effectiveness of ongoing monitoring activities, including transaction reviews, risk assessments, and AML screening.
This is a fast-paced, hands-on leadership role where you will be expected to guide, coach, and inspire your team, ensuring they have the tools, training, and direction to excel.

Key Areas of Focus
Leadership & Team Management

• Lead, mentor, and develop a squad of ongoing monitoring analysts.

• Allocate workloads, set priorities, and ensure SLA and KPI targets are consistently met.

• Provide feedback, coaching, and support to team members to help them grow in their roles.

• Review and sign-off on high-risk cases, ensuring decisions are documented in line with policy.

Operational Oversight & Delivery

• Manage the review of PEP, Sanctions, and Adverse Media screening alerts, ensuring escalations are handled appropriately.

• Review and approve internal Suspicious Activity Reports before submission to second-line teams.

Process & System Optimisation

• Monitor process adherence and identify areas for efficiency gains and quality improvement.

• Work with Compliance, Risk, and Systems teams to optimise transaction monitoring rules and screening configurations.

• Ensure team members stay updated on relevant AML regulations and internal policy changes.

Collaboration & Reporting

• Act as the main point of contact for your squad with other internal teams, balancing operational needs with compliance obligations.

• Prepare and deliver regular reports on squad performance, trends, and risks to the Ongoing Monitoring Manager.

• Participate in cross-functional projects to enhance Teya’s financial crime prevention framework.

What You'll Be Doing

• Leading and coordinating daily monitoring activities across the squad.

• Manage the review of PEP, Sanctions, and Adverse Media screening alerts, ensuring escalations are handled appropriately.

• Driving continuous improvement in workflows, tools, and risk detection capability.

• Coaching analysts on investigative techniques, decision-making, and compliance requirements.

• Supporting audit and assurance processes by providing accurate documentation and process explanations.

Qualifications
Essential

• 2+ years of experience in transaction Monitoring or ongoing monitoring, with some leadership, mentoring, or coordination experience.

• Solid understanding of fraud, AML, terrorist financing, and sanctions screening in a payments or business banking environment.

• Knowledge of UK and EU AML regulations.

• Strong analytical skills, including the ability to extract insights from data (SQL skills desirable).

• Excellent organisational skills with the ability to meet tight deadlines.

• Strong written and verbal communication skills for both operational and senior stakeholder engagement.

Desirable

• AML qualification such as ICA, ACAMS, or equivalent.

• Experience using AML/transaction monitoring tools (e.g., Actimize, Mantas, World-Check, Dow Jones).

• Experience creating or refining monitoring rules and workflows.

Teya is proud to be an equal opportunity employer.

We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.

If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.