Onboarding Executive

What is Flagstone?

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.
But enough about us. Let’s talk about you.

Does this sound like you?

You're passionate about onboarding and are keen to provide a stellar experience for our clients, in a fast-growing and dynamic fintech scale-up.

What you’ll do:

The Onboarding team has a wide range of responsibilities including client onboarding, ongoing client management and technical assistance. The Onboarding team contributes to the overall client experience and are responsible for ensuring compliance with our internal procedures and policies in respect of Anti- Money Laundering. You will drive client satisfaction and success by delivering a seamless onboarding experience for our customers, setting the foundation for long term, nurtured relationships that delight our customers. 

Risk-Based Decision-Making – You will serve as the final approver for onboarding applications, making informed decisions based on risk assessments, compliance frameworks, and regulatory requirements across multiple client types. 

What you’ll bring:

• Demonstrate a solid understanding of AML regulations
• Working knowledge in AML/KYC - customer and enhanced due diligence, sanctions, PEP, Adverse media and Financial Crime related screening 
• Due Diligence and Enhanced Due Diligence (EDD) 
• Strong interpersonal and communication skills, with the ability to build rapport and establish positive relationships with clients and internal stakeholders  
• Ability to prioritise tasks, manage timelines and handle multiple projects simultaneously 
• Attention to detail and meticulous approach to ensure accuracy and quality throughout the onboarding process whilst working to our productivity targets 
• Knowledge of client onboarding best practices and industry trends  
• Familiarity with CRM tools/Workflow management systems including tools such as Comply Advantage, Lexis Nexus, GBG, Salesforce or similar 
• Problem-solving and conflict resolution abilities to address any challenges that may arise during onboarding process  

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

• Private healthcare
• Life insurance (four times your annual salary)
• Dental/optical care
• Matched pension contributions (5%)
• Income protection
• Around the World in 90 days (remote working possibility)
• £1,000 annual learning bursary
• 25 days holiday (plus bank holidays)
• Home working kit, for when you're not in the office
• Access to our platform, at no cost
• Additional 3 days community and charity leave each year
• Quarterly half days for Wellness leave
• Flexible bank holidays
• Gym discount

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.

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