Office Services Operator

Office Services Operator

Salary: £29,500 per annum plus company benefits

Location: London, SE1 2AQ

Contract: Full Time, Permanent

Shifts: 35 Hours per week, Monday to Friday working 9am to 5pm/10am to 6pm on alternate weeks, with 1 hour unpaid lunch break.

Work model: Fully onsite

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of the Office Services Operator is a key position in providing flexible and responsive services to our client. Demonstrating pride and professionalism in all aspects of customer service, the office services operator will provide mail and office services assistance to clients and colleagues, putting the customer first and foremost.

Key Responsibilities

• To answer telephone and email enquiries and follow through any queries in a professional and business-like manner
• Sorting of mail using appropriate documentation
• Scanning of documents using the scanning software provided
• Carry out mail runs
• Booking special deliveries
• Delivery of mail and reprographics requests
• Support outgoing mail process
• Re-stocking stationery points and relaying stock level status to the Manager
• To perform data entry responsibilities
• Appropriate use of email, responding to client requests and communicating with clients
• To process queries and complaints effectively seeking referral where appropriate
• To meet and wherever possible to exceed targets set on an individual and team basis
• To undertake any reasonable duties as requested by Manager
• Build relationship with clients and manage their perceptions and expectations
• Support colleagues and work as a team in order to achieve the best results for clients
• To liaise with the clients in a professional and helpful manner at all times
• Ensure full handover is given or taken when starting or finishing a shift
• To maintain a tidy and safe work area
• Comply with all departmental procedures
• Maintain accurate working time directive and overtime records
• Relate accurate information to users on the progression of their work
• Take ownership of each task
• Quality check all work produced for errors
• Assist with calling out and recording of all equipment faults
• Ensure all work requests are recorded appropriately and completed in full

Personal Attributes

• Very good PC skills with an excellent knowledge of Microsoft software essential
• Strong customer service skills
• Able to think outside of the box and make decisions, if required, in the absence of the Manager
• Focuses on clients first and strive at all times to exceed their expectations
• Able to take responsibility to ensure that an outstanding service is delivered at all times and to smooth out potential issues
• Display an adaptable and flexible approach
• Possess a ‘can do’ attitude
• A high standard of personal presentation – uniform will be provided
• A willing and enthusiastic attitude
• The ability to work well under pressure
• Maintain a professional appearance and business-like manner at all times in order to instil confidence in the services provided

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

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