Office Services Operator

Office Services Operator

Salary: £30,000 per annum, plus company benefits

Location: London, WC2A 3LH

Contract: Permanent, Full Time

Shifts: 37.5 hours per week, Monday to Friday, shifts are between 7am and 7pm on a rotational basis with 1 hour unpaid lunch break

Work model: Office based

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of the Office Services Operator is a key position in providing flexible and responsive services to our client. Demonstrating pride and professionalism in all aspects of customer service, the office services operator will provide facilities and office services assistance to clients and colleagues, putting the customer first and foremost.

Key responsibilities

• General porterage as directed, moving files, boxes and equipment around the buildings and to external locations (e.g. Courts) as directed

• Moving furniture and equipment to new locations as requested

• Assisting with distribution of confidential shredding around the buildings in order to

• Completion of meeting rooms and location checks. Ensuring that all locations are set up / left in accordance with agreed SLA standards

• Completing messenger services as directed

• Distribution of general stationary and general consumable items to storage hubs, cupboards and other locations as directed around the buildings

• Checking notice boards are up to date

• Checking First Aid boxes are adequately stocked

• Setting up meeting rooms and arranging furniture for client meetings, conferences, and events

• Providing first line maintenance for AV issues. Arranging IT support or engineer call outs for more complex issues

• Reporting and completing reactive service requests around the buildings as allocated by the client

• Timely reporting of any defects and / or building health & safety concerns to the client

• Assisting with health & safety arrangements around the building as agreed e.g. providing first aid to staff and assisting the client as a fire warden with evacuations and roll calls

• Reporting of defects/building Health and Safety issues and hazards to the client

• Generally assisting the wider support service as directed e.g., reception requests and / or the completion of internal post collection as requested

• Assisting the FM Team with new starter checklist completion and issuing of Access Cards

• Assisting wider Facilities Team as directed in responding to Helpdesk Requests.

• Other than those given in the job description, the particular duties and responsibilities may vary from time to time without changing the general character of the role or the level of responsibility entailed 

Personal attributes 

• An enthusiastic approach that shines through in your work

• A team focused attitude

• Fluent written and spoken English

• Experience using email and Microsoft packages

• Excellent personal presentation

• Able to work shifts and be flexible in your schedule

• A diligent, committed, and conscientious work ethic

• The ability to prioritise tasks and complete them efficiently

• A positive attitude

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected](we do not accept applications to this email address).