Office Services Operator

Office Services Operator

Salary: £23,809.50 per annum plus company benefits

Location: Newport, South Wales NP10 8UH

Contract: Full Time, Permanent

Shifts: 37.5 Hours per week, Monday to Friday with 1 hour unpaid lunch break, working between core hours of 8am to 5pm

Work model: Fully onsite

Williams Lea seeks an Office Services Operator to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The role of the Office Services Assistant is a key position in providing services to our client and reporting to the Office Manager.

Key Responsibilities

• Deal with all functions of Mail services, sorting, scanning, distributing around the office within SLA's.
• Dealing with all incoming Special, Signed for, tracked, Hand deliveries and courier deliveries.
• Dealing with all outgoing post, collecting from around the office, booking on systems.
• Deal with day to day queries from the inbox and liaise with the client.
• General maintenance of copiers
• Assist with other tasks within the Office Services team.

Personal Attributes

• Previous reception/telephonist/customer service experience
• Well presented, with excellent communication skills (written and verbal)
• Strong customer focus
• IT skills – knowledge of Microsoft packages
• Good attention to detail
• Ability to prioritise and work under pressure
• Ability to plan ahead and anticipate problems

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [email protected].

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