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Your Role
Gensler’s London office is looking for an individual to provide robust, reliable support to workplace operations, maintenance and other business activities. Use your passion for service and attention to detail to help the Gensler team with day-to-day routines and rapid requests. As Office Manager, you will be an integral member in ensuring organisational efficiency by fostering a safe, inclusive work environment. This is an in person, in office role.
What You Will Do
- Lead and collaborate to create a welcoming and comfortable workplace for team members, clients and guests.
- Occupational Health, Safety & Environmental responsibility, including training of staff, monitoring of equipment, arranging appropriate assessments with vendors and compliance with legislation.
- Liaison with the Building Management on all relevant details, including security, maintenance works and emergency out-of-hours contact.
- Work closely with the office IT team to report technical issues and ensure the smooth running of technologies across the work space.
- Collaborate with office Leadership, and Shared Services team to plan events. This may range from appreciation and recognition to special events to learning programs to after- hours client/team gatherings.
- Responsible for the successful planning and logistics of all office events (internal and external), including but not limited to Staff Meetings/Town Halls, Holiday/Bonus/Wellness Events, Appointments Day, Office Tours, Client meetings and other similar events.
- Manage the overall aesthetics and cleanliness of Gensler’s space ensuring it is well maintained to project a clean, organized, clutter-free, appearance and professional environment at all times.
- Work with office leadership to develop and deliver appropriate catering concepts and food service programming.
- Provide leadership, direct management, oversight, coaching, development and support for Office Services team.
- Coordinate with the Office Services and Studio Coordinator teams to ensure reception coverage from 8:00am - 6:00pm Mon-Fri.
- Manage and coordinate all office moves, renovations, furnishings and seating assignments.
- Responsible for all budgets related to the office (events, storage, supplies, repairs, maintenance, studio moves, food + beverages, etc.). Identify cost savings and efficiencies and coordinate with office Finance team where necessary.
- Collaborate with the technical teams to support the needs of our “Model Shop”.
- Streamline operations and maintain efficiencies by finding ways for continuous improvements.
Your Qualifications
- Bachelor’s Degree preferred (Facilities Management or related field ideal)
- 7+ years of experience in office/facilities, customer service and team management
- Reputation for strong client/team support required
- Event planning/management and hospitality experience preferred
- Experience in a professional services environment preferred – A&D a huge plus
- Strong facilitation, team building, relationship and problem-solving skills.
- Proven ability to lead, motivate, coach and manage team members
- Approachable personality with excellent communication skills
- A demonstrated ability to partner with the business to uncover business needs and objectives, craft appropriate strategies, and identify/implement efforts to help achieve goals.
- Strong project management skills, ability to handle multiple competing priorities
- High attention to detail, organized with strong follow-through
Life at Gensler
We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical and dental insurance, season ticket loans, pension, and twice annual bonus opportunities.
As part of the firm’s commitment to professional development, Gensler offers reimbursement for certain professional qualifications and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programmes or classes. We view our professional development programmes as strategic investments in our future.
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