The Gogo Satcom Direct Office Manager-UK acts as first point of contact, interacting with interdepartmental team members, senior executives, and a variety of creative professionals. The position also provides general office support with a variety of clerical activities and marketing related tasks including responsibility for answering incoming calls, directing calls to appropriate associates, greeting customers, mail distribution, flow of correspondence, requisition of supplies, as well as additional clerical, shipping, and marketing duties.
This is an outstanding opportunity for a warm and personable “go-getter”. This position consistently exemplifies the Satcom Direct (SD) Mission, Vision, and Values focused around a philosophy directed toward customer service/satisfaction, job performance, and cooperative team interactions. Willingness to support organizational policies that foster “continuous improvement” activities, promote Satcom Direct’s ongoing strategic growth plan, and maintain its position as the premier leader within the Aviation Satellite Communications industry.
COME ON BOARD THE GOGO SATCOM DIRECT SALES TEAM!
How will you make a difference?
- Answer telephones and direct the caller to the appropriate associate. Will transfer a caller to an associate’s voice mailbox or to another appropriate associate when the first associate is unavailable
- Greet customers and guests; ensure Security Log is signed and badges are issued upon entry to the facility
- Retain privacy and exercise discretion when handling communications or situations connected to the confidential nature of customer and/or employee information
- Assist with maintenance of calendar for conference room
- Support international office team with travel and liaise with U.S. Travel Coordinator
- Light office cleaning and restocking of products in restrooms, break room and coolers
- Maintain domestic and international shipping using FedEx and USPS; shipping, receiving tracking, and deliver packages to recipients
- Oversee all aspects of intercompany office supplies as well as cooler beverages, inventory, ordering and receiving
- Complete with executive expense reports as needed
- Coordinate office activities and events internationally and liaise with local admin support to ensure unity across the international offices
- Aid internal departments on administrative, coordination, preparation, materials, branding, newsletters, and brochures, as well as general office support
- Responsible for all departmental administration and equipment requests for international team
- Type minutes from notes taken either by attendees at meetings or taken directly through attendance at meetings
- Manage invoices and Purchase Orders for local internal and external departments
- Ensure required employment postings, notices, and required guidance for Start-up Company, while coordinating with U.S. team as needed
- Maintain office filing system
- Track and manage all shipping/receiving, mail handling, distribution, and shipping requirements for general European office and tradeshows; including banner stands, and collateral
- Order, organize and maintain min/max supply of customer giveaways, literature, and coordinate with field crew/marketing team to ensure supply is accurate and plentiful
- Help with market research and competitive intelligence program
- Maintain international marketing calendar
- Provide assistance with marketing communications and reporting effectiveness of marcom campaigns
Qualifications
- Graduate degree (Preferably in Aeronautical, Business or Marketing) or equivalent experience
- 7+ years of international office administration experience
- Must be already eligible to work and live in the UK, near Farnborough
Required Experience, Skills, & Talents
- Hands-on experience with calendar maintenance, scheduling and event coordination
- Must possess the following skills: initiative, organization, creativity, professional, dependability, cooperation, confidentiality, thoroughness, and enthusiasm
- Strong time management and organizational skills; able to prioritize effectively; manage concurrent projects while adhering to tight deadlines
- Able to demonstrate a positive attitude and business acumen as well as a great assuredness and poise
- Creative and able to implement new ways of working and supporting new ideas across the international administrative team
- Knowledge of web analytic platforms such Google Analytics, Google Adwords
Preferred Experience, Skills, & Talents
- Excellent interpersonal skills and demonstrated ability to work in a team as well as independently
- Must be able to rely on experience and judgment in order to plan, execute, and accomplish goals
- Effective and confident decision making and problem solving skills, especially under time constraints
- Proficient with general office software including but not limited to; Microsoft Office Suite, Word, Excel, PowerPoint, and Outlook, with the ability to adapt to a variety of other software databases. Microsoft CRM a plus
- Strong understanding of office administration and project management skills
- Must have excellent customer service skills and highly developed sense of integrity and commitment to customer service satisfaction
- Exceptional verbal and written communication skills
- High attention to detail
- Analytical with ability to comprehend complex statistics, reports, and issues
Additional Information
Base Pay:
Based on experience and responsibilities.
Target Annual Short-Term Incentive:
Bonus Plan at 10% (% of Annualized Base Pay)
Eligible for Incentive Stock Program:
Yes
Benefits:
Gogo offers competitive benefits that can fit each employee’s needs. Visit the Careers page on our website for more information at www.gogoair.com/careers.
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Gogo is committed to equal opportunity. Qualified candidates will be considered for employment regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability.
