This is a great opportunity to work for the UK’s leading veterinary wholesaler.
Our business provides a next day supply and distribution service through our nationwide network of distribution depots, serving an average of 2750 customers every day.
Working for us you'll receive:
- Competitive rates of pay
- 29 days paid holiday (including bank holidays) (Pro rata)
- Staff discounts
- Life assurance benefit
- Cycle to work Scheme
- Free on-site parking and Wi-Fi
- A 24/7 confidential employee assistance programme – offering a range of support services to help you to resolve difficulties in your home-life
- Christmas vouchers
- Eye-sight vouchers
- Company pension scheme
NATIONAL VETERINARY SERVICES LIMITED
JOB DESCRIPTION
Job Title: Commercial Director
Reports to: Managing Director
Position Band: G
Business unit: NVS Directors
Prepared by: MD
Date: June 2026
Main purpose of the role
This role is pivotal in shaping and executing the Group’s commercial direction, driving sustainable margin growth, strengthening customer value, and ensuring alignment across all business units.
This role is accountable for leading and delivering a clear, integrated commercial strategy across the organisation.
Key Responsibilities
Group Commercial Strategy & Growth
- Develop and lead a cohesive, group-wide commercial strategy aligned across wholesale, laboratories, PMS, own brands, and logistics services.
- Identify and prioritise high-value growth opportunities, ensuring focus on the areas with the greatest commercial impact.
- Drive clear differentiation in our service offering to enhance market position and create a compelling competitive advantage.
- Drive cross-business collaboration to ensure the right balance of growth, profitability, and long-term customer value, with clear prioritisation of the highest-impact opportunities
- Drive new business growth by ensuring that the Company proactively identifies, qualifies, and converts high‑value prospects while also expanding opportunities within existing customer accounts through strategic relationship‑building, needs analysis, and tailored solution offerings.
2. Business Unit Alignment & Collaboration
- Partner closely with business unit leaders to:
- Co-create tailored commercial strategies aligned to market dynamics
- Ensure consistent alignment with overall Group priorities
- Develop a strong understanding of each business unit’s:
- Operating model
- Cost drivers
- Revenue streams
- Margin potential
- Foster a one-group mindset, breaking down silos and enabling effective cross-functional working.
3. Margin Growth, Pricing & Commercial Performance
- Own the delivery of margin improvement and commercial performance across the Group.
- Lead the development and implementation of pricing strategy and governance, ensuring:
- Strong commercial discipline
- Competitive positioning
- Clear customer value alignment
- Drive optimisation of product mix, own-brand growth, and service-based revenues.
- Identify and execute opportunities for commercial innovation and new revenue streams.
4. Customer Strategy & Experience
- Develop a deep understanding of customer needs, behaviours, and evolving market dynamics.
- Build and maintain deep, strategic relationships with customers across all services.
- Develop and deliver a digital roadmap aligned to evolving customer expectations and market dynamics, enhancing the end-to-end customer experience and strengthening NVS’ competitive position
- Ensure customer experience remains at the heart of all commercial decisions and propositions
- Translate insight into actionable commercial strategies that serve a diverse and evolving customer base across all channels and sectors
5. Integrated Proposition Development
- Lead the development of joined-up, end-to-end customer solutions across:
- Wholesale distribution
- Diagnostic laboratories
- Practice management systems (PMS)
- Own-brand products
- Logistics services
- Ensure propositions are:
- Commercially viable
- Operationally deliverable
- Differentiated in the market
6. Leadership of Sales, Marketing & Customer Functions
- Assess organisational capability across all commercial functions, identifying gaps in structure, skills, and performance, and taking action to build a high-performing team.
- Lead a high-performing, results-driven multi-functional team, including:
- Sales
- Marketing
- Customer Excellence
- Commercial functions
- Create a culture of:
- Accountability
- Performance
- Continuous improvement
- Coach and develop leadership capability within teams, ensuring strong levels of engagement and effective talent management is in place.
- Align all customer-facing activities behind a clear and consistent value proposition.
7. Execution, Performance & Accountability
- Translate strategy into clear execution plans, targets, and measurable outcomes.
- Take full accountability for growth, margin, and customer objectives, proactively identifying risks and driving corrective action.
- Establish strong performance management cadence and governance across all commercial activities.
- Ensure all commercial decisions are data-led, financially robust, and operationally executable.
- Establish clear commercial priorities, focusing resources on the highest-value opportunities.
- Proactively identify risks and underperformance, driving corrective action at pace.
Key Skills & Experience
- Proven experience in a senior commercial leadership role, ideally within a multi-business or multi-channel environment.
- Strong track record of:
- Developing and delivering commercial strategy at scale
- Driving margin improvement and sustainable revenue growth
- Building and leading high-performing, accountable teams
- Experience operating across complex organisational structures, influencing multiple business units.
- Deep expertise in pricing strategy and governance, with a proven ability to design and implement frameworks that drive margin improvement while maintaining competitiveness and customer value perception.
- Highly analytical and data-driven, with the ability to translate insight into clear commercial decisions and actions.
- Strong stakeholder management, with the ability to influence at senior levels across the organisation.
- Ability to operate effectively at both strategic and operational levels.
- Customer-focused, with a strong understanding of market evolution and changing customer needs.
Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role
Essential
- Collaborative and inclusive leadership style
- Highly commercial, with a strong focus on value creation and results
- Strategic thinker, able to prioritise and focus on what drives the greatest impact
- Clear communicator, able to simplify complex ideas into actionable plans
- Resilient, adaptable, and able to lead through change
Desirable
- A relevant degree, such as business administration, finance, economics, or a related field is desirable.
Applicants should be aware that in line with our Drugs and Alcohol policy we reserve the right to conduct random drug and alcohol tests.
NVS Group is committed to equality of opportunity and this underpins our employment and recruitment procedures. We use objective, job-related criteria when making appointment decisions and our selection criteria is based on skills, experience, qualifications, and an ability to do the job.
Due to the large number of applications, we receive, we regret that we will not contact candidates that have not been selected for interview. If you have not heard from us within 2 weeks, you should assume that you have not been successful on this occasion.
By continuing with your application for employment you are confirming you agree with our Privacy Notice which can be found at https://www.nvsweb.co.uk/
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