Nutmeg Complaints Specialist

Job Description
Bring your expertise and join Nutmeg Complaints Team to elevate the Customer experience!
As a Complaints Specialist within Nutmeg, you will be dedicated to ensuring fair outcomes for all our clients by proficiently managing and resolving their complaints.
Job Responsibilities

• Takes ownership of complaints, treating customers with respect and responding with empathy
• Demonstrates strong investigation skills, to build a full picture of each customer experience with Nutmeg
• Approaches problems logically and with good judgment to ensure the appropriate customer outcome, ensuring compliance with complaints regulatory expectations and standards
• Tailors effective and creative solutions on behalf of our customers quickly and effectively
• Prioritizes work to ensure efficiency and the adherence to strict FCA and internal SLAs
• Have the ability to work independently and in a team environment
• Thinks critically and exercise independent judgement
• Demonstrates resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations and at times difficult conversations with our customers.
• Demonstrates personal excellence including punctuality, integrity, and accountability

If you bring that, we'll take care of the rest! When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Provide opportunities for professional growth and advancement
• Provide a work environment of high energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on the job training, including industry leading benefits that start on day 1
• Respect and value diversity, integrity, and teamwork

Required qualifications, capabilities, and skills

• UK banking/investments experience
• Complaints experience within Financial Services
• Strong communicator
• Passionate about providing brilliant customer experiences
• Creative problem solver, who is adaptable and resilient.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.