Network Services Customer Solutions Engineer

TITLE:  Network Services Customer Solutions Engineer

DEPARTMENT: Customer Solutions (Sales Engineering) 

REPORTING TO: Director, Network Services Customer Solutions, EMEA 

OFFICE LOCATION: London, UK

ROLE TYPE: Hybrid, Full-Time  

Team Overview:  

The Network Services Customer Solutions team is a lean, high-impact group that plays a critical role in driving technical leadership across the EMEA region. Reporting directly to the EMEA Director of Sales Engineering, the team currently consists of two Customer Solutions Engineers who work in close alignment with five Account Managers. Together, they provide end-to-end technical expertise and support throughout the sales cycle. 

This team: 

• Collaborates cross-functionally with Product, Engineering, Operations, Pricing, and partner vendors to design and deliver comprehensive solutions. 
• Acts as trusted technical advisors to both clients and internal stakeholders, ensuring solutions are aligned with business needs and market demands. 
• Thrives in a fast-paced fintech environment where agility, deep technical knowledge, and adaptability are essential to success. 

Role Overview: 

As adoption of our solutions continues to grow, we are seeking a talented professional to join the Network Services Customer Solutions team in London. This is a client-facing, technical pre-sales role focused on delivering solutions expertise across EMEA, both directly to clients and indirectly through partners and regional offices. 

Key Responsibilities 

• Client Engagement: Lead presentations, design workshops, respond to RFPs, and prepare tailored solution proposals and bids. Provide ongoing lifecycle account support to ensure client success. 
• Partner Collaboration: Work closely with third-party consultancies, vendors, and service providers within the broader ecosystem to deliver integrated solutions. 
• Bid Support: Contribute to RFI and RFP responses, developing complex solution proposals that highlight IPC’s strengths. 
• Regional Support: Assist distribution and regional offices to ensure product and corporate messaging is consistent, accurate, and aligned with IPC’s strategy. 
• Cross-Functional Collaboration: Partner with product management, marketing, and other internal teams to deliver high-quality lifecycle support for existing clients, while providing market feedback to shape new products and campaigns. 
• Sales Partnership: Collaborate with Account Managers to drive business opportunities to closure. 

The ideal candidate will currently be working in a pre-sales or ‘client-facing’ systems engineering role within a financial markets services provider or telecoms organization. They will bring a strong blend of technical expertise, commercial acumen, organizational skills, enthusiasm, and outstanding communication abilities. 

We are seeking someone with: 

• A proven track record of delivering impactful presentations and engaging effectively with clients. 
• Demonstrated customer-facing experience that earns the respect of both global clients and colleagues. 
• The ability to thrive under pressure in a fast-paced environment. 

This role is based in London, with occasional international travel required. 

How You Will Make an Impact:  

• Understand customer needs: Discover, analyze, and define client requirements to ensure solutions are tailored to their environment. 
• Position IPC solutions: Clearly articulate the benefits of IPC’s offerings in the context of each customer’s business and technical landscape. 
• Provide technical expertise: Respond confidently to a wide range of technical solution questions, demonstrating credibility and depth of knowledge. 
• Design customized solutions: Create solutions that range from optimized standard product configurations to complex designs integrating third-party technologies. 
• Enable hybrid infrastructure: Identify and position opportunities across public, private, and hybrid platforms, guiding projects from inception through delivery handover. 
• Deliver impactful presentations: Prepare, host, and present tailored sessions covering: 
  • Products, solutions, and services (benefits, features, technical details, and designs) 
  • Technology direction and roadmap 
• Support bids and proposals: Contribute to RFI and RFP responses as part of the bid team, ensuring deliverables are: 
  • Technically accurate, credible, and contextually relevant 
  • Well-written, concise, and visually professional 
  • Aligned to highlight IPC’s strengths 
  • Delivered on time to agreed schedules 
• Bridge clients and product teams: Act as a conduit between customers and IPC Product Management, providing feedback on enhancements and new requirements to drive innovation. 

Essential Skills and Experience to be Successful in this Role: 

• Professional Experience: 2–3 years of relevant work experience as a Sales Engineer. 
• Industry Background: Experience within a Financial Markets Services Provider is a must. 
• Education: Bachelor’s degree in a relevant field or equivalent professional experience. 
• Technical Foundations: Strong understanding of hosting and systems. 
• Certifications: CCNA required; CCNP certification is considered a plus. 

Technical Knowledge 

We are looking for candidates with solid expertise in the following areas: 

• Financial Technology: Financial extranets, server hardware, market data, low-latency trading infrastructure, and the broader fintech landscape. 
• Cloud Solutions: Familiarity with public, private, and hybrid cloud technologies. 
• Data Centre Environments: Experience with colocation facilities and infrastructure. 
• Virtualization & Containerization: Knowledge of virtualization platforms and container technologies is a strong advantage. 
• Timing Services: Understanding of PTP, boundary clocks, grandmasters, and related timing protocols. 
• Networking Protocols: Proficiency in routing protocols such as BGP, ISIS, OSPF, and RIP. 
• Traffic Engineering: Experience with carrier-class MPLS traffic engineering to support managed WAN, financial extranets, and VPLS network environments. 
• Voice & Connectivity: Knowledge of SIP voice signaling protocols and carrier Ethernet. 
• Security: Familiarity with network security principles, including encryption, authentication, SBC, and firewalls. 

Desired Skills and Experience: 

We are looking for candidates who will demonstrate: 

• Professional Credibility: A structured, methodical approach with the ability to inspire confidence in clients and colleagues. 
• Market Awareness: Strong ability to stay current with evolving business and technology trends, and to understand their impact on client organizations. 
• Communication Excellence: Outstanding verbal and written communication skills, with the ability to tailor messaging to diverse audiences. 
• Sales Agility: Comfort working in a fast-paced sales environment, balancing multiple priorities effectively. 
• Presentation Skills: Proven ability to deliver clear, compelling product presentations and demonstrations to stakeholders at all levels. 
• Creative Problem-Solving: Capacity to think clearly, creatively, and quickly in demanding or high-pressure situations. 
• Team Orientation: Friendly, outgoing, and collaborative, with the ability to thrive in team-based environments. 
• Commitment to Quality: A drive for excellence and consistently high standards in all deliverables. 
• Client Focus: Strong customer orientation, with a passion for delivering value and building trusted relationships. 
• Language Skills: Fluency in English is required; additional languages such as Spanish, French, or German are highly beneficial. 

What’s in It for You?  

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.  

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:    

• Competitive Base Salaries  
• Private Medical Insurance, Dental Insurance and Optical Reimbursement  
• Salary Sacrifice Pension Scheme  
• 25 Holidays per Year Plus Public Holidays  
• Additional Time off for Charity Work and Volunteering  
• Tuition Reimbursement  
• Certification Bonus Program  
• Access to “IPC University” our Internal E-Learning Platform  
• Enhanced Parental Leave  
• Wellness Program  
• Fitness Membership  
• Cycle to Work Scheme  
• Season Ticket Loan  
• Employee Referral Scheme 

Further information about your benefits will be provided during your onboarding process. 

Additional Information: 

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.  

Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC. 

You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/. 

IPC’s Work Culture: 

The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.  

Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.  

We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.