What this Job Entails:
The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.
Scope:
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Applies company policies and procedures to resolve a variety of issues
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Works on problems of moderate scope
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Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
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Participate in implementation of various software services
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Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
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Track milestones and proactively drive any activities that may jeopardize orders from completing on time
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Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
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Document service requests, escalate as needed, and provide timely and accurate updates
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Design, provision, and test delivered services to ensure quality hand-off to internal customers
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Expedite and escalate issues when necessary to ensure timely delivery of services
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Prioritize projects, manage and direct activities to deliver connectivity within project schedule
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Communicate and collaborate with internal customers, stakeholders and network carriers
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Participate in metrics development and operational reporting/reviews
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Support planned systems maintenance activity while minimizing impact to services
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Read and comprehend vendor specific requirements
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Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
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Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
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Builds productive internal and external working relationships
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Exercises judgment within defined procedures and practices to determine appropriate action
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Experience with basic telecommunications practices, terminologies, and interfaces
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Knowledge of cable throughput and transit distances
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Understanding of telecommunications industry in a switched network provisioning environment
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Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services
Preferred Qualifications:
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Network Certification
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Various coding experience
Physical Demand & Work Environment:
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Must have the ability to perform office-related tasks which may include prolonged sitting or standing
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Must have the ability to move from place to place within an office environment
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Must be able to use a computer
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Must have the ability to communicate effectively
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Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
