Network Operations Analyst (Entry level)

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Enterprise Network Services seeks a Network Operations Analyst to join the Network Operations team. This team is accountable for the operation of all network and connectivity services which facilitate the Sun Life community to digitally interconnect a wide variety of devices; enabling data, voice and video communications with each other and with our customers, suppliers, advisors and partners.

The Network Operations Analyst has primary responsibility for the operations, maintenance, and protection of local and field network as well as the global WAN resources of Sun Life Financial.

The Enterprise Network Services group provides networking infrastructure services for Sun Life Financial's Local and Wide area network, including devices and services such as: Firewalls, Load Balancing, ISP provisioning, Physical and Logical Network Design, Wireless LAN, Remote access (VPN), VoIP, IP Address Management, Routers & Switches.

What will you do?

• Be part of a team that supports 1st level issues for the SLF network infrastructure
• Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
• Follow ITIL model for any changes required to network devices
• Use hardware and software knowledge to ensure solutions integrate well into existing environment
• Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
• Work with 2nd and 3rd level teams to ensure documentation is accurate
• Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
• Use project-planning skills to complete assigned tasks on time and on budget
• Consult with internal and external clients to determine requirements for successful project deliverables
• Act as an interface and provide advice and backup to other analysts and network support personnel
• Work with external vendors and service providers as required
• Work with other infrastructure teams to ensure services are operational for our clients
• Some overtime (outside regular business hours) may be required

What will you need to succeed?

• Experience in supporting network devices
• Knowledge of TCP/IP and related protocols
• Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
• Knowledge of DNS / DHCP Knowledge of Load Balancing, VPN gateways, Firewalls
• Computer Science, Math or Engineering degree / diploma
• Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
• Understanding of Cabling types and etiquette

What's In It For You?

• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® award for Best Workplaces for #HybridWork - 2022
• Named “Best Places to Work” by Glassdoor - 2021
• Canada Award for Excellence for Mental Health at Work - 2021
• Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer. #LI-Hybrid
• Competitive salary and bonus structure influenced by market range data
• Pension, stock and savings programs to help build and enhance your future financial security
• A friendly, collaborative, and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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