MyP&O Operations Analyst with French (f/m/x)

MyP&O Operations Analyst with French (f/m/x)

in Mars Global Services

MyP&O (HR) Department

Location: Warsaw

Hybrid working

This role serves as the first point of contact to resolve & guide and coach our service users (Mars Associates, Managers and P&O Business Partners) regarding their P&O inquiries, educating on the use of the MyP&O Portal and Workday and other resources to complete their requests. Furthermore, MyP&O Operations Analysts perform a variety of P&O transactional services set against established business processes, resolving discrepancies, and validating exceptions in accordance with key performance metrics including Service Level Agreements (SLAs).

What would be your key responsibilities?

• Troubleshoot and resolve P&O inquiries through various intake channels (Phone, Webchat & General Requests) regarding P&O Programs, Policies, Processes (Local & Global) and Systems (including data quality and integrations issues) using available internal resources such as standard scripts, FAQs, policy manuals and desktop procedures in WorkDay and ServiceNow (WD/SNOW).

• Coach service users (Associates, Managers and P&O Business Partners) on how to use MyP&O Operational systems (WD/SNOW).

• Resolve issues while projecting and maintaining a professional customer service attitude and anticipating customer needs.

• Collect and validate data required to process associate and organizational transactions and services meeting aligned SLAs.

• Support other team members in case resolution to meet performance metrics.

• Develop and maintain working knowledge of P&O Programs, Policies, Processes and Systems (WD, SNOW and other local Payroll and Time & Attendance Systems), Guidelines and Program Procedures.

• Build country processes expertise.

• Provide training, guidance, support and coaching to newer team members.

• Actively looks for areas of improvement to identify Continuous Improvement initiatives to advance our MyP&O processes.

What are we looking for?

• Bachelor’s Degree or equivalent, preferably in HR, Communications, and/or Business.

•  1 + year of general HR experience preferred previous experience in Shared Services/Call Center environment is an advantage.

• Familiarity with P&O (H.R.) processes and practices.

• Ability to navigate with proficiency across various HR Systems (i.e., WorkDay & ServiceNow) and deliver high quality customer service.

• Ability to follow standard procedures and scripts without variation.

• Ability to handle and maintain confidential and sensitive information.

• Fluent French, English and Polish.

What can you expect from Mars?

• Attractive financial conditions with Business Bonus and Christmas Bonus.

• We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program.

• Lunch card.

• Extra savings scheme to support You in long perspective.

• Support in career building through personalized development plan.

• On-line shop with attractive discounts on our products that Your family and friend are going to love.

• Possibility to participate in volunteering initiatives during working hours.

• A modern and pet friendly office in the City Centre.

Apply now and upload you profile in English.

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.