Multinational Team Manager

As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality. 

Key Responsibilities: 

1. Managing Team Performance 

• Guide and support team members in Multinational account handling activities for both New and Renewal business. ensuring accuracy and timeliness; premiums are debited and policies are issued promptly. 
• Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level 
• Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance.  
• Develop and influence junior members of the team including Apprentices and Early Careers.  
• Manage a small number of programme accounts in line with agreed Client Service Executives multinational servicing process and systems  
• Work with and support other Team Managers and Captive & Complex Manager to ensure full team is supported, consistency is maintained and department objectives are met.  
• Undertake incidental tasks as required to support team and department objectives. 

2. Multinational Advocacy 

• Build and maintain positive relationships with clients and brokers, acting as a representative of the Chubb Multinational Service Offering  
• Attend client and broker meetings, showcasing the company’s global capabilities and supporting business development initiatives. 
• To work closely with Global Client Executive’s and Underwriters to assist on winning new business acquisitions and all appropriate business support activities. 
• Collaborate with internal teams to resolve accounting and processing issues. 
• Provide regular training to CSE’S, Underwriters across UKI and to our Operations Centre of Excellence in Madrid, ensuring knowledge is dispersed and acting as a technical referral point.  

3. Driving Change 

• Contribute to ongoing projects aimed at enhancing departmental processes and efficiency. 
• Identify and implement improvements to service delivery and operational processes. 
• Support the adoption of new tools, technologies, and best practices within the team 

Skills & Experience Requirements: 

• Expert in depth knowledge of Multinational Insurance Business. 
• Experience servicing multinational insurance programmes is essential. 
• Experience managing teams of technical experts. 
• Strong organizational and time-management skills.  
• Excellent communication and relationship-building abilities. 
• Proven history of implementing or driving change.   
• Proficiency in managing complex accounts and resolving issues effectively. 
• Chartered Insurance Institute – Insurance Certificate (desirable). 
• A foreign language is advantageous but not required.