Office Services/Corporate Receptionist

Office Services/Corporate Receptionist

Salary: £30,000 per annum plus company benefits

Location: London, WC2R 0EX

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday to Friday working rotating shifts between the hours of 8am and 6pm, with 1-hour unpaid lunch break

Work model: fully onsite

Williams Lea seeks an Office Services/Corporate Receptionist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The Multi Skilled Operator will work as part of a team to provide exceptional office and reception services with the highest level of customer service to our clients and support to the Team Leader.  Working across a range of office support activities including reception/front of house, records management, reprographics and mail services, the Multi Skilled Operator will work in a dynamic environment and know how to prioritise tasks to deliver effectively in a corporate environment.

Key responsibilities

• Deliver an exceptional electronic and hard copy file management service
• Work with the practice management system to log and record documents
• Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
• Return or add documents to existing client files
• Handle and administer closed files as requested
• Extensive computer and data related tasks
• Collect and complete any information required for billing or client charge back data
• Provide photocopying, scanning, and printing as per customer instructions
• Welcome clients / visitors / deliveries / contractors to the office with warmth and professionalism
• Diary management of meeting rooms and desk bookings
• Manage room setups including desks and IT equipment.
• Sort, scan, rename and distribute incoming mail
• Process Outgoing post.
• Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
• Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders

Personal attributes

• Experience of working in a corporate environment
• Experience working on Microsoft Office programmes
• Excellent customer service skills, confident in liaising with clients and strong communication skills
• Client-focused approach to service provision through personal commitment to their business
• Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
• Ability to work under pressure within tight deadlines with flexible approach
• Continual improvement mentality, open and receptive to feedback
• Build and grow relationships with key clients and service users
• Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality

Rewards and Benefits:

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com.

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