Similar Jobs
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
The Senior Data Scientist will build AI and ML models to drive business decisions, translate user requirements into AI solutions, and enhance user experiences with technologies like Salesforce and ServiceNow.
Top Skills:
AWSAzureGCPKerasMssqlNltkPostgresPythonPyTorchRRedshiftTensorFlow
Artificial Intelligence • Fintech • Hardware • Information Technology • Sales • Software • Transportation
The Product Manager will oversee self-serve support and knowledge experiences, improving customer interaction through AI-enabled solutions and collaboration across teams.
Top Skills:
AIKnowledge ManagementProduct Management ToolsWeb Ux
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Solutions Engineer, you will design and advocate Cloudflare solutions, influencing enterprise architecture and maintaining strategic customer relationships while engaging in thought leadership.
Top Skills:
AWSAzureCasbCloudflareDlpDnsGCPIdpSAMLSecure Web GatewaySIEMVpn
MSP Service Desk & Support SpecialistJob Summary:
We are seeking a Service Desk & Support Specialist to join our Managed Service Provider (MSP) team. This role is responsible for providing technical support to clients, troubleshooting IT issues, and ensuring a high level of customer satisfaction. The ideal candidate will have experience in a fast-paced MSP environment, strong problem-solving skills, and excellent communication abilities.
Key Responsibilities:Technical Support & Troubleshooting
- Provide remote and onsite support for client IT environments.
- Diagnose and resolve hardware, software, and network issues for Windows and macOS environments.
- Support Microsoft 365, Active Directory, Azure, and other cloud services.
- Troubleshoot and maintain network infrastructure (firewalls, switches, VPNs, Wi-Fi).
- Assist with backup and disaster recovery solutions.
Customer Service & Client Interaction
- Respond to help desk tickets and ensure timely resolution based on SLAs.
- Provide clear, professional communication to clients regarding their issues and solutions.
- Educate end-users on IT best practices and security awareness.
System Monitoring & Maintenance
- Monitor client systems using RMM (Remote Monitoring & Management) tools.
- Perform proactive maintenance, patch management, and security updates.
- Document solutions, configurations, and troubleshooting steps in the ticketing system.
Escalations & Collaboration
- Escalate complex issues to senior engineers when necessary.
- Work collaboratively with team members to resolve technical challenges.
Required Qualifications:
- 3 years of experience in an MSP or IT support role.
- Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
- Experience with network troubleshooting (DNS, DHCP, VPN, Firewalls, VLANs).
- Familiarity with RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne).
- Basic understanding of cybersecurity principles and best practices.
- Excellent troubleshooting and problem-solving skills.
- Strong verbal and written communication skills.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, Microsoft MCSA, or CCNA.
- Experience with PowerShell scripting for automation.
- Knowledge of backup and disaster recovery solutions.
What you need to know about the London Tech Scene
London isn't just a hub for established businesses; it's also a nursery for innovation. Boasting one of the most recognized fintech ecosystems in Europe, attracting billions in investments each year, London's success has made it a go-to destination for startups looking to make their mark. Top U.K. companies like Hoptin, Moneybox and Marshmallow have already made the city their base — yet fintech is just the beginning. From healthtech to renewable energy to cybersecurity and beyond, the city's startups are breaking new ground across a range of industries.
