MSD CRM Consultant role :- All levels

About Us

You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

The Team

This is a unique opportunity to build a global management consulting capability in the MSD365 CRM space with the advantage of collaborating with a world class Microsoft technology services capability that is renowned for its value delivery and commitment to client service.

We will build a diverse team of practitioners who not only give expert functional and industry specific advice but will enable it exploiting the innovation provided by Microsoft Dynamics platform. We will reinvent partnering with Microsoft and find real differentiation for our clients. This is a business for pioneers and change agents who aren’t afraid to challenge the norms and pursue value for our clients and our own business. 

You will join Infosys Consulting Salesforce team, working closely with Infosys Microsoft Services, communities of technology focused professionals who work together to deliver this change, sharing modern engineering enablement and smart automation to optimise delivery and speed to outcome. These teams have deep technical knowledge and experience across our client’s core business functions, combined with deep skills to lead and deliver business outcome led high quality client solutions. Our management consultants and our technology consultants are the same – client focused, functional advice combined with technology enablement, one team, one dialogue, driving change and outcomes

About your role

We need ambitious consultants to support our clients in optimizing and transforming how they unify operations to improve insight and efficiency and drive the enablement of their business strategies. You will be part of a new management consulting team that combines broad Front Office transformation experience with deep industry insight and with strong MSD365 CRM platform skills.

Our team will sell and deliver Front Office transformation projects ranging from strategic value assessments to MSD365 CRM implementations where you will shape and deliver our client’s business outcomes. You will provide experienced supported advice on functional optimizations across our client’s operations.

You will work across sectors and industries, from life sciences, industrial products to consumer business, and financial services to media and telecommunications but will come with deeper expertise in specific sectors. With this industry subject matter expertise you will support projects in applying operating model optimizations using the Microsoft Dynamics platform. You will stay on top of the latest trends in an industry to train and coach colleagues and build the broader consulting capability.

You will relish growing and maintaining client relationships to advance our objective to be their trusted advisors to enable their strategy from operating model to enablement. And you will be part of driving high performance from our people while fostering entrepreneurial collaboration across Infosys businesses to meet our clients needs and our key business growth objectives.

• 7-20 years of MSD365 CRM, Power Apps, Power Automate, Power BI advisory experience (we are recruiting at all levels).
• Minimum 5 years of consulting experience.     
• Relevant MSD365 CRM advisory experience across a range of roles.
• Significant experience in digital transformation leveraging the MSD365 platform, its ecosystem and other emerging technologies.
• Deep understanding of MSD365 CRM core clouds (Sales, Service & Field Service), preferably Industry Clouds (Financial Services, Health, Retail). Working knowledge of Power Apps, Power Automate, Power BI, AI & Co-Pilot.
• Excellent project management skills including experience in large cross functional and/or cross geographical programmes.
• Experience of leading and delivering ‘connected consulting’ programmes – overseeing teams outside of Front Office and Digital to deliver a wider transformation programme.
• Experience in managing client relationships.
• Leading bid teams, including demonstrable examples of winning revenue for a business.
• Articulate the value of MSD365 CRM and emerging technologies in business to a non-technical audience in a clear and compelling fashion.
• Run compelling workshops, to extract and challenge information from client SME’s and successfully guides participants through unknown territory.
• Demonstrable general skill set including stakeholder management, problem-solving, communication and presentation.
• Excellent interpersonal skills and strong written and verbal communication skills
• Project-related mobility/willingness to travel.

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

About Infosys Consulting

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology.  We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our .

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you.... Apply today!