Client Discovery exercise(6 weeks), possible extension.
UK based. Travel to Germany and the United States.
A Dynamics 365 customer engagement estate runs across a
German operating region and a US one. We need a functional consultant to work
out what it does today, where the two regions diverge, and what a single target
design has to look like. Assessment and design, not build.
The work
Run requirement and process workshops with the business in
Germany and the US, without a delivery manager in the room. Produce the fit
gap: what configures, what customises, and what the business changes instead.
Write the target process and solution design at a level a delivery team can
pick up, and defend it when the two regions disagree with each other. Deliver
findings, risks, options and a recommendation with a size against it.
Requirements
Required
- Delivered D365 Customer Engagement as a functional
consultant, Sales or Customer Service or both. Not a developer, not a
technical architect.
- Run a multi country CRM programme or a global
template where two regions had to be reconciled into one design. This is
the discriminator.
- Discovery and fit gap as a named deliverable, with
the written work to show for it.
- British passport. Client requirement, non negotiable.
- Available inside two weeks and able to travel at
short notice.
· * Finance and Operations or Business Central. The
market conflates them with Customer Engagement and they do not transfer.
· * Travel expenses to be confirmed before the rate
is agreed.
