Mortgage Administrator | Knight Frank Finance

Who are we

Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.

At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.

A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank Finance is an independent mortgage and protection insurance advisory service, part of Knight Frank – the world’s largest privately owned global real estate consultancy. We pride ourselves on delivering the same quality, integrity, and diligence that define the Knight Frank name worldwide.

We are seeking a Mortgage Administrator to join our dynamic team.

This role is pivotal in ensuring an exceptional client experience and supporting advisers throughout the mortgage process. You will work closely with Certified Advisers and act as part of the business’s second line of defence, helping to identify and mitigate risks in line with Consumer Duty.

What you’ll do

• Be the first point of contact for clients, conducting introduction calls and providing updates at key stages of their mortgage journey.
• Liaise with lenders, valuers, and solicitors to progress cases efficiently.
• Maintain accurate records on our CRM system, ensuring all documentation and communications are logged.
• Assist advisers and clients with queries and resolve issues promptly.
• Ensure compliance by flagging missing documents, checking offers, and completing AML checks.
• Support the team with holiday cover and collaborate on pipeline reviews.

What we’re looking for

• Previous experience in mortgage and/or protection administration is essential.
• Highly organised, methodical, and able to prioritise workloads under tight deadlines.
• Strong communication skills with a personable and engaging approach.
• A collaborative team player who demonstrates integrity and professionalism.
• Proficient in Microsoft applications and experienced in using customer databases.

Why Knight Frank Finance?

• Join a globally recognised brand synonymous with excellence.
• Work in a supportive, values-led environment.
• Opportunity to develop your career within a respected financial services team.

Ready to make an impact? Apply today and become part of a team that delivers exceptional client outcomes. For more details on Knight Frank Finance, please click here.

Competitive salary

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.