Membership CRM Executive

As the Membership CRM Executive, you will be a vital support to the Membership CRM Lead in delivering seamless member communications. Reporting to the Membership CRM Lead, you will assist with the end-to-end process of campaign execution across email, onsite messaging, and push notifications.

Your mission is to support the creation of, relevant, and brand-aligned customer touchpoints, helping to turn casual visitors into loyal members. You will focus on the tactical execution and smooth delivery of campaigns defined by the Lead and the Membership Squad.

• CRM Expertise - 2+ years of experience in a CRM role.
• Campaign Execution Skills - Proven ability to accurately build and deploy email or multi-channel campaigns using a CRM/Marketing Automation platform (knowledge of Selligent Marketing Cloud desirable).
• Analytical - Comfortable extracting and organising data; a desire to understand what campaign numbers mean and how to improve them.
• Copywriting & Creative Eye - Ability to write engaging, brand-aligned copy and provide clear briefs for design assets.
• Technical Basics - Basic understanding of HTML/CSS for email and experience with audience segmentation logic.
• Collaboration - Working with team members and supporting the Membership CRM Lead.

The expected range for this role is £26,500 - £30,000.

This is a Hybrid role from our Bath or London Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P7

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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