Media Operations Development Director

Job Description:

Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in over 145 countries and regions, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

iProspect is an important part of our world-class offering - a global digital-first end-to-end media agency. Its unmatched mix of media strategy and storytelling with digital expertise and audience knowledge defines the new territory of performance-driven brand building. By delivering human-centric solutions, iProspect accelerates growth for the world’s most iconic brands including Sonos, Cox, LG, Hilton, Levi’s, Budweiser, Microsoft, and Procter & Gamble. The iProspect team works across a network of more than 8,000 media and performance specialists spread across 93 global markets.

We’re hiring for a Media Operations Development Director to join the team in London.

Purpose of the Role

This newly created role will sit as part of the central Media operations teams at dentsu, working within a project team focused on the enterprise transformation of dentsu media’s operating model (Process, workflows, platforms) through adoption of AI and automated led efficiencies. This is a unique opportunity to shape the future of media operations within dentsu sitting at the intersection of media, technology, and AI capabilities.

As Media Operations Development Director you’ll be part of the operations project team directly  supporting two of iProspect’s largest retail clients NEXT & Pandora.  Working alongside media planning and channel activation teams for these clients you’ll identify areas where process improvement, tech & AI could impact the effectiveness of client activity and eliminate inefficiencies dentsu & client side that significantly reduce SLAs and enable faster activation. Working in tandem with dentsu Operations, Tech Solutions and Pandora/Next client leadership teams, you’ll develop the client roadmap identifying solutions that can be; activated immediately using tech that already exists e.g. project managing a dashboarding project, projects already in development, fail-safe alerts for budget issues, as well as bigger more complex challenges that will require multiple layers of tech innovation & longer timescales e.g. custom AI Agent or automation build.

Key Responsibilities

• Identify areas of inefficiency across internal and client teams.
• Collaborate with internal teams across planning, channel specialists, media solutions, technology & AI to understand potential impact of automation and to ensure smooth technology adoption and integration.
• Creation and ownership of a solutions roadmap with clear prioritization of opportunities against business impact and ease of implementation.
• Project manage the development and implementation of technology solutions to streamline media operations.
• Monitor emerging ad tech trends and automation tools to stay ahead of the curve.
• Be the main point of contact for internal stakeholders on technology-related project execution.
• Engage clients to achieve this, when needed

Qualifications + Skills

• Proven experience in a digital media activation or operations role within a media agency or digital marketing environment with hands on experience in ad tech or marketing technology.
• Strong project management skills, with experience leading technology implementations.
• Stakeholder Management: Ability to communicate technical concepts to senior stakeholders and non-technical teams.
• Innovation mindset with a track record of driving tech-led process improvements, particularly using AI and automation.
• Experience of process improvement techniques such as Six Sigma would be an advantage.
• This role requires a blend of technical expertise, project management and strategic thinking skills, making it ideal for someone who is passionate about operational efficiency, media performance and AI/automation innovation.

What we offer

• This is a permanent role.
• The team is based in our London office but operates under flexible working arrangements. The team are currently in the office 2-3 days each week.
• As well as a competitive salary, you’ll enjoy a benefits package that you can tailor to your needs.

Inclusion and Diversity

Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures. 

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams. 

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