Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Our Media and Social Marketing Manager leads the creation, facilitation and/or execution of multi-channel media and social plans for USAA across one or more channels including but not limited to TV, social, digital (online video, search, display, online radio), radio and print. Serves all external media needs corporate-wide for USAA to ensure completion of the marketing strategy through the development and implementation of media planning, buying, and campaign optimization. Ensures paid media is scheduled and delivered according to the marketing plan and complies with the organization's marketing standards. Responsible for one or more of the following areas: ongoing management of agency resources; developing, socializing and implementing media strategies and campaigns across traditional, social and digital channels; performance monitoring, optimization and reporting; use of data driven insights to drive innovation; channel management; and/or managing budgets.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Colorado Springs, CO, Tampa, FL, and Chesapeake, VA.
Relocation assistance is not available for this position.
What you'll do:
- Develops highly complex, multi-channel media strategies, working with a broad spectrum of media to ensure marketing strategies are integrated, ensures media strategies are on brand.
- Collaborates and may lead Media Team to translate and interpret business intelligence and internal client objectives to guide media agencies and enable them to develop media strategies that support business objectives.
- Collaborates with internal stakeholders and leadership to understand the parameters for developing media strategies.
- Socializes media proposal and recommendations to partners and/or management to include senior executives.
- Ensures that all necessary client media plans are implemented correctly and in a timely manner.
- Manages highly complex budget plans whether.
- Communicates status with management and internal/external partners as necessary.
- Mentors others to ensure that media team is effectively communicating, collaborating and working with agencies and/or internal partners such as analytics.
- Serves as the primary resource for cross-functional team members on high priority matters of a unique nature.
- Effectively directs agencies to ensure alignment with goals and prioritization.
- Applies an expert understanding of analytics and measurement tools/techniques to test and optimize performance against objectives.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor's degree; OR 4 years of relevant education and/or experience.
- 8 or more years of experience in a marketing, sales, advertising and/or communications function, to include at least 4 years experience in one or more of the following areas: social marketing, digital marketing, website merchandising, search marketing, mobile marketing, or digital campaign management.
- Subject-matter-expert knowledge of digital or social marketing industry and practices.
- Subject-matter-expert knowledge on impact of social marketing to an omni-channel experience.
- Demonstrated leadership in influencing business decisions, success in leading, influencing, motivating and collaborating with key stakeholders.
- Effective communication and presentation skills; able to present to all levels of leadership.
- Subject-matter-expert knowledge of Microsoft Office, Word, Excel and PowerPoint.
What sets you apart:
This opportunity is for candidates who enjoy the technical side of omnichannel programmatic campaign planning and consider themselves a resourceful, curious problem solver. The ideal candidate will have a proven track record of delivering advanced campaigns employing a multi‑media approach and maintain the ability to break down technical and complex omnichannel programmatic concepts into simple, easy‑to‑grasp ideas for stakeholders.
- Expert knowledge of programmatic advertising channels across video, audio, DOOH, display, and native using various buying methodologies (CPM, CPC, CPA).
- Experience managing all self-serve programmatic channels (display, video, DOOH, audio, native) and launching new channels.
- Experience with primary buying platforms & formats (DV360, Amazon DSP, Yahoo DSP).
- Experience with Ad Operations and data-driven media technology (Liveramp).
- Knowledge of ad verification and brand safety tools (DoubleVerify).
- Experience with management of programmatic budgets of at least $50M.
- Programmatic leadership experience within premier advertising/digital agencies or brands with in-house programmatic capabilities.
- Experience making recommendations regarding AdTech adoption, based on thorough awareness of the current and emerging programmatic tech landscape.
- Background in a conversion driven service business in financial services is preferred.
Compensation range: The salary range for this position is: $114,080 - $218,030.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
