Maximo Support Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

About the role:

As Maximo Support Analyst, you will play a key role in supporting our clients' asset management systems during a major Maximo upgrade.

Here's what your new role will look like:

• Provide technical support and maintenance for Maximo including configuration, testing, troubleshooting, bug fixes, and enhancement requests.
• Collaborate with cross-functional teams to understand business requirements and provide technical solutions within the Maximo platform.
• Conduct data analysis and create reports using Maximo reporting tools.
• Assist in the development and implementation of Maximo customizations and integrations, supporting data loads and release management.
• Ensure compliance with industry best practices and standards in Maximo implementation and maintenance.

Here are the key skills and experience relevant to this role:

• Maximo configuration: Knowledge on Maximo Asset Management system support.
• Maximo Application installation & configuration experience
• Data feeds and automation scripts
• Maximo Integration
• Improving User experience
• Maximo testing
• Maximo security
• Data loading and Data Management using MIF
• Reporting
• Good familiarity with Windows operating systems (Client and Server)
• Experience of application licensing services
• Good working knowledge of IT change management processes and principles
• Strong customer orientated approach
• Excellent communication and interpersonal skills and the confidence to liaise with individuals up to Senior Leadership level and external vendors
• Ability to establish and maintain effective relationships at all levels of the organisation, taking time to get to know and understand customers, gaining their trust and respect
• Ability to multi-task and work well under sustained pressure with conflicting demands and respond to fast changing circumstances
• Excellent problem-solving skills
• Proven documentation skills
• Ability to be self-supporting and proactive
• An awareness of emerging technologies and demonstrable desire to stay current
• Experience and understanding of working within an ITIL environment

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.

Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.

A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement.  If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience.  We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.