Master Data Governance & Quality Lead - Customer

Customer Master Data Governance & Quality Lead

Reports To: GBS Systems & Data Lead

Location: UK – Derby

Temporary role – 1 Year Fixed Term

Role Purpose:

The Customer Master Data Governance & Quality Lead manages the processes for maintaining Customer master data objects in SAP. Applying data governance principles, the role ensures this key master data is appropriately governed, relevant, accurate, and fit for purpose.

Role Description:

The Customer Master Data Governance & Quality Lead is responsible for delivering the governance processes for the management of Customer master data objects in SAP. Acting as primary data steward for this master data, the role ensures all Customer master data changes are managed through the correct governance process, to the agreed quality and SLA’s. Closely working with data owners to agree the data handling and usage requirements addressing data quality issues and ensuring the Customer master data is accurate and fit for purpose. Providing operational insights to ensure data is managed correctly throughout its lifecycle.

Key Duties & Responsibilities:

1. Governance Framework & Strategy

• Own the creation and maintenance of Customer master data policies, standards, and processes for managing data throughout its lifecycle.
• Define who is accountable for specific Customer data assets and establish protocols for how data should be accessed, used, and protected.
• Develop and lead governance initiatives to improve process and data quality, acting as a responsible master data steward.

2. Data Quality & Integrity

• Design, measure, and improve data quality standards across the organisation for master data in scope.
• Ensure the integrity of master data between systems and improve the accuracy and quality of data available to stakeholders.
• Design performance tracking of the Customer master data processes to measure whether data is delivering value as expected.
• Identify data improvement initiatives and prioritise delivery by working closely with the relevant master data owners.

3. Business Partnering & Operational Support

• Provide subject matter expertise (SME) on the management of Customer data used across the organisation.
• Partner with data owners and business stakeholders to improve the efficiency and value of processes by ensuring the right data is available at the right time without errors.
• Establish trust by providing confidence that data is reliable and transparently managed, supporting data-driven decision-making.

4. Culture & Education

• Support the development of a data-driven culture through the delivery of training, reporting, and education initiatives related to Customer data.
• Support business and projects by providing specialised data SME knowledge.

Qualifications & Experience:

Education:

• Bachelor’s degree in Data Management, Information Systems, Business Administration, or a related field.

Experience:

• 6+ years of experience in Customer master data governance, data quality management, or related roles.
• Proven experience with data governance frameworks, data lifecycle management, best practice Customer data management.
• Proven hands-on experience with SAP Customer master data.
• Experience in collaborating with cross-functional teams and managing relationships with data owners and stakeholders.
• Demonstrated ability to lead data quality improvement initiatives and implement governance strategies.
• Experience in fostering a data-driven culture.
• Experienced in delivering Continuous improvement initiatives and automation of manual processes.

Skills & Competencies:

• Technical / Functional Knowledge: Strong understanding of data governance principles, data quality standards, and end-to-end data lifecycle management. Strong understanding of Order to cash process areas.
• Problem Solving: Ability to identify and resolve complex data issues using a logical, data-driven approach. Skilled in root cause analysis and implementing sustainable solutions.
• Organisation Expertise: Deep understanding of data governance within the broader business context. Collaborates effectively with cross-functional stakeholders to ensure data integrity and alignment with business objectives.
• Accountability: Takes ownership of data governance initiatives and ensures timely delivery of high-quality results. Escalates risks or issues professionally and proactively.
• Leadership: Supports the development of a data-driven culture by leading by example, delivering training, and sharing best practices. Represents the data governance function in cross-functional meetings and projects.
• Interpersonal Skills: Communicates clearly and effectively with internal stakeholders, data owners, and external partners. Builds trust by ensuring transparency and reliability in data management practices.

Regional Benefits:

• Generous Annual Leave
• Retirement Savings through the Rolls-Royce Retirement Savings Trust
• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
• Group Income Protection provides an income in the event that you are unable to work due to illness or injury
• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Grade: SNBG 7-10

Hiring Manager – Carl Morgan