Marketplace Manager

Job Description:

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list.

Pattern is the premier partner for global ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands—like Sage, Pandora, Kong and The North Face—rely on Pattern's global ecommerce acceleration platform to scale their business around the world.

The Marketplace Manager leads all aspects of Pattern brand partner go-to-market strategies. If you are great at nurturing partner relationships, developing and executing business plans, supporting a team of ecommerce professionals, and increasing operational efficiencies, we want you to apply! These efforts extend across a variety of selling platforms including eBay, Bol, Otto, Allegro, Zalando and many more! This is a full time role that works a hybrid schedule based in either London or Munich.

Frequently Asked Questions

What is a day in the life of a Marketplace Manager?

• Establish and maintain relationships with appropriate platform partners, providing day-to-day contact on project status and changes.

• Serve as the marketplace expert with a deep knowledge of platform capabilities and business levers

• Deliver the highest levels of operational execution

• Responsible for the financial performance performance for Marketplaces on a weekly, monthly and quarterly basis.  

• Lead the development and implementation of brand-specific marketplace selling strategies to drive performance

• Work closely with eCommerce Managers to participate and engage in relevant brand partner meetings on the topic of Marketplaces

• Evaluate competitive landscape and develop strategies to maximize business growth

• Partner with Operations team to ensure optimal in-stock and inventory position

• Partner with Advertising team to develop brand-specific advertising strategies

• Feed into the Technical team to ensure necessary development work is prioritized on their roadmap to efficiently scale the business

• Feed into the Technical team to set-up a robust reporting platform with the relevant KPIs for both internal and brand partner use

• Work with the Director of eCommerce to plan and strategize a long-term roadmap for Marketplaces to drive significant incremental revenue and build on partner "stickiness".

• Work with the Director of eCommerce to develop a marketplace specific playbook.

• Have a passion for continuous improvement and building and automating processes.

What do I need to thrive in this role?

• Experience leading commercial efforts across multiple european marketplaces Bol, Otto, Zalando, Allegro, etc

• Outstanding analytical and data management skills

• Humble, resilient, highly motivated, and focused on outcomes.

• Able to deal with ambiguity and to thrive in a fast-paced, start-up-type environment by pivoting priorities.

• 2-5 years’ experience in an ecommerce role

• Second European language highly preferred (but not required)

• 2:1 degree or above.

What does high performance look like?

• You follow through with all assignments in a timely manner

• You give 100% to all tasks and projects you are given

• You actively comment and participate in group collaborations

• You will take full ownership of your projects and follow through to completion

Sounds great! What’s the company culture?

We are looking for individuals who are:

• Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers- Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• Initial phone interview with Pattern’s talent acquisition team

• Video interview with a hiring manager

• Presentation interview on a case study 

• Final interview with the GM

• Professional reference checks

• Executive review

• Offer

How can I stand out as an applicant?

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would be partner obsessed at Pattern

• Be prepared to talk about any side projects related to data and analytics

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include

• 28 days Holiday (increasing to 32 with each year of service)

• Competitive salary

• RSU’s (Restricted Stock Units)

• Hybrid working (2 days a week in the office)

• Private Medical Insurance

• Free breakfast and snacks in the office

• Enhanced Pension Scheme

• Enhanced Maternity and Paternity leave and pay

• Nursery Scheme 

• Regular company socials

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.