Marketing Technology Content Supply Chain Lead (6 Months)

Join us as a Marketing Technology Content Supply Chain Lead

• We’re looking for someone to lead the design and digital delivery for our marketing technology transformation through digital experiences, capabilities, automation and AI
• Day-to-day, you’ll work collaboratively to provide effortless end-to-end user experiences, improving delivery agility and value for marketing colleagues
• This is your opportunity to show your leadership and resilience in a role that will have you focused on flow and frequent delivery of business value in line with our vision and purpose​
• This role will be available for a period of six months

In this role, you’ll own the marketing technology vision and roadmap, creating and delivering a prioritised backlog to improve user experiences, and identify and pilot transformation opportunities. This will allow you to provide insights that will have the greatest impact on marketing capability outcomes.

We’ll expect you to identify marketing technology opportunities that can better meet our marketers’ needs at key moments and resolve pain points. You’ll drive continuous improvement across the domain.

You’ll also be responsible for:

• Developing a collaborative working relationship with all stakeholders across multiple franchises and functions to the benefit of the business
• Creating the strategic roadmap from the experience backlog based on business priorities to provide a clear delivery vision to the teams
• Making sure teams maintain the release train, including plans and estimation, managing interdependencies and cross team synchronisation
• Improving processes, supporting automation, and helping improve the deployment and management phases of the delivery lifecycle
• Effectively escalating to address blockers, constraints and risks and issues resolution to provide the smooth delivery of initiatives

The skills you’ll need

To be successful in this role, you’ll have the ability to define and implement strategic direction for future customer experiences. You’ll also have knowledge of digital channels, including mobile, online, and digital propositions, digital marketing, analytics, and customer research.

We’ll expect you to have an understanding of experience management, including journey mapping, UX and funnel management. You’ll also have experience of design methodology to execute strategic propositions.

You’ll also need:

• Experience of developing creative thinking and innovative, impactful customer experiences and the ability to adapt to quickly changing environments
• The ability to drive and deliver innovative ideas through Agile ways of working, harnessing digital and technological advances that truly benefit our customers
• An understanding of how to relate everyday work to the strategic vision of the feature team with a good focus on business outcomes
• Good communication skills to engage colleagues at all levels and experience in digital delivery and operations
• Knowledge of how to build and maintain a positive working relationship with stakeholders across multiple franchises and functions at different levels

Hours

Job Posting Closing Date: