The Marketing Specialist will manage customer journeys, reputation, content development, and brand advocacy while analyzing insights and leveraging AI in marketing workflows.
Job Description
At Achieve, we're helping everyday people go from surviving to thriving, and the stories of that transformation are some of the most powerful marketing assets we have. We're looking for a Marketing Specialist who can work across a range of connected disciplines: reputation management, brand advocacy, content pipeline development, and the customer-facing messaging that guides people through our product experience.
This is a role for someone who is equal parts curious analyst and creative thinker, someone who can mine data and reviews for signal, map how customers move through a journey, and help shape what we say to them at the moments that matter most. If you've been looking for a place to go deeper on AI-powered marketing workflows with a team that's already doing it, this is that place.
What you'll do
Qualifications
What you'll bring
Why This Role
This isn't a single-track role - it's a chance to develop range across brand, content, customer experience, and AI-powered marketing, all within a team that's actively building rather than just planning. You'll be embedded with people who have deep marketing expertise and real, hands-on AI practice. If you've experimented on your own and want to level up in a structured, innovative environment alongside people who take this seriously, this is a strong next step.
Salary Range: $60,000 to $75,000 annually + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Additional Information
Achieve well-being with:
Join Achieve, change the future.
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
At Achieve, we're helping everyday people go from surviving to thriving, and the stories of that transformation are some of the most powerful marketing assets we have. We're looking for a Marketing Specialist who can work across a range of connected disciplines: reputation management, brand advocacy, content pipeline development, and the customer-facing messaging that guides people through our product experience.
This is a role for someone who is equal parts curious analyst and creative thinker, someone who can mine data and reviews for signal, map how customers move through a journey, and help shape what we say to them at the moments that matter most. If you've been looking for a place to go deeper on AI-powered marketing workflows with a team that's already doing it, this is that place.
What you'll do
- Customer Journey & Nurture: Help think through the end-to-end customer experience, identifying key touchpoints, contributing to nurture flow development, and ensuring the right message reaches the right person at the right moment across email, product, and digital channels.
- Reputation Management: Support execution of our reputation management strategy across brands, working to grow and optimize our presence on key external review platforms and digital partner channels, analyzing trends, identifying gaps, and contributing to measurable improvement.
- Content Pipeline: Help build and maintain the program infrastructure that feeds a multi-channel video and content pipeline, sourcing customer reviews and program outcomes, identifying the stories worth telling, and moving assets into production for use across social, PR, and editorial channels.
- Advocacy and Ambassador Programs: Support and help grow our brand ambassador programs, including both employee advocacy and customer champion initiatives, identifying and activating the voices that best represent our mission.
- Insights & Reporting: Synthesize data and reporting across programs, translating findings into clear insights and recommended actions for internal stakeholders and leadership.
- AI-Powered Workflows: Partner with the Integrated Director to identify, build, and iterate on AI-powered workflows, including agentic use cases, that increase the team's speed, scale, and impact.
Qualifications
What you'll bring
- 2+ years of experience in marketing, integrated communications, or business operations, including hands-on execution of programs that span multiple teams or channels.
- Some exposure to or curiosity about customer journey mapping, nurture flows, or how messaging ladders through a product or campaign experience, you don't need to be a product marketer, but you should be able to think like a customer.
- Demonstrated ability to contribute to structured programs with measurable outcomes (marketing campaigns, advocacy programs, employee or customer engagement initiatives, or similar).
- Genuine curiosity about AI and how it applies to marketing work. Hands-on experience with tools like Claude, ChatGPT, Perplexity, NotebookLM, or building custom workflows (GPTs, Gems, agents) is a real differentiator here, but the right mindset matters as much as the resume.
- Strong writing and communication skills across formats: documents, briefs, presentations, and stakeholder updates.
- Data fluency, comfortable in Google Sheets, Slides, and Microsoft Office; able to synthesize and present findings clearly.
- Exposure to multi-channel marketing environments: social, PR, content, or communications.
- Experience in financial services or communications is a bonus, not a requirement.
Why This Role
This isn't a single-track role - it's a chance to develop range across brand, content, customer experience, and AI-powered marketing, all within a team that's actively building rather than just planning. You'll be embedded with people who have deep marketing expertise and real, hands-on AI practice. If you've experimented on your own and want to level up in a structured, innovative environment alongside people who take this seriously, this is a strong next step.
Salary Range: $60,000 to $75,000 annually + bonus + benefits. This information represents the expected salary range for this role. Should we decide to make an offer for employment, we'll consider your location, experience, and other job-related factors.
Additional Information
Achieve well-being with:
- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, and Talkspace,
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve, change the future.
At Achieve, we're changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you'll get to be a part of their journey to a better financial future. We're proud to have over 3,000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona, California, and Texas. We are strategically growing our teams with more remote, work-from-home opportunities every day to better serve our members. A career at Achieve is more than a job-it's a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve's Talent Acquisition leader.
Company Description
Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.
Top Skills
Ai Tools
Data Analytics
Google Sheets
Google Slides
MS Office
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