Marketing Ops Administrator | Marketing | London, UK

Savanta is a data, market research and advisory company with teams in the UK, Americas, and APAC. Working with high-profile organizations and some of the world’s best-known brands, we Inform & Inspire our clients to Make Better Decisions through powerful data, empowering technology and high-impact consulting.  Our culture is entrepreneurial, inclusive, and focused on innovation and career development.

This role will be based in our London office, with the expectation to be in the office 1-2 days a week.

About the Role:

As Marketing Op Administrator, you will focus on the technical and logistical foundation for our marketing team and ensures that the "engine" of marketing - its data, software, and processes - runs efficiently. 

You will be responsible for the day-to-day execution of CRM and marketing database tasks, ensuring our systems are accurate and campaigns are properly defined. You’ll support both marketing and sales teams with clean, reliable data, and help set up closed-loop processes and reporting to provide insight into campaign performance and ROI.

This is a tactical, detail-oriented role focused on data entry, list building, segmentation, and system hygiene, while also providing reporting and campaign support.

You’ll work closely with Senior Marketing leads to implement campaigns, maintain system integrity, and provide insights that help marketing and sales run more smoothly.  Having the opportunity to help define systems and processes from the ground up.

Working within a collaborative, technically focused, and supportive team environment.

Key Responsibilities include:

• Keep accurate records across platforms (Salesforce, HubSpot, etc.)
• Build campaign lists, segment audiences, and deduplicate data
• Set performance measurement best practices by campaign/channel
• Create workflows, lead scoring, and automation processes
• Audit CRM and marketing databases regularly
• Build and QA audiences for email, paid media, and events
• Support testing and QA for marketing automation
• Develop/ Run standard reports in CRM or analytics tools
• Track key metrics (open, click, response rates)
• Suggest improvements and tests for better campaign results
• Coordinate with Marketing and Sales

About You:

You are someone that is highly detail-oriented and methodical, with a genuine commitment to accuracy and consistency. Additionally, comfortable managing multiple requests simultaneously and excelling under tight deadlines, embodying a resourceful and organised approach to the work.

A skilled relationship builder who is inquisitive, well-organized, and genuinely collaborative with others.

Candidates must be able to demonstrate:

• Substantial experience in CRM or other data-intensive environments.
• Proficiency in Salesforce, HubSpot, or similar CRMs, and strong in Excel/Google Sheets (advanced functions, data cleaning).
• Basic understanding of Marketing, segmentation and analytics.
• Data and analytics focused, understands tagging, workflows, automations, and reporting.

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And in return, Savanta offers:

• Salary Range: £28,000 - £33,000
• Bonus scheme
• Unlimited annual leave
• Ongoing Learning & Development
• Hybrid working
• Flexible working practices
• Health & wellbeing package
• Financial health (pension, life assurance, etc.)
• Team & Company Socials
• Committees for Health & Well Being, Charities & Volunteering and DE&I

Why Join Us:

With offices in the US, Canada, India and the UK, over 500 staff globally, and ambitious growth plans, Savanta offers the benefits of scale, whilst our specialists with their deep expertise and nimble teams, make life at Savanta feel more like working at a ‘boutique’ agency.

Our client portfolio includes some of the world’s most recognizable and valuable brands such as Google, Meta, Pandora, Vodafone, Samsung, Heineken, LEGO, Aston Martin, Unilever, and the Cabinet Office.

The company was founded on the belief that tech should be integral to its success, and this culture of tech innovation makes us best placed to put Savanta at the heart of our clients’ businesses offering solutions before they even know the problem. 

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial and inclusive company culture that actively recognizes and values its people and offers unrivalled scope for career development, including mentoring, coaching as well as extensive training programs.

Savanta is committed to being an equal opportunities employer and continuously strives to be an employer of choice. Our people are our greatest asset - we value workplace diversity and inclusion, oppose all forms of unlawful discrimination, and welcome applications from suitably qualified candidates of all backgrounds.

All candidates will be considered equally; however, we are unable to offer visa sponsorship.

We encourage authentic responses to demonstrate your experience and approach, rather than relying on Generative Al tools to write your cover letter or any questions in the application process.  We may use Al Decoders as part of the review process and if answers match to a high extent that may be factored into the review.

For information on how Savanta uses your data, please see https://savanta.com/about/careers/job-opportunities