Marketing Operations & Admin Executive

Position Summary

Why join our team?
The Direct-to-Consumer (D2C) team is one of the fastest growing, rapidly changing areas of Samsung Electronics UK (SEUK) to work in. Digital is at the heart of everything Samsung does – whether it’s showcasing the launch of our latest products or driving sales through Samsung.com.
Online sales are growing rapidly, and the team is expanding to meet the needs of consumers, and ambitions of the wider business.
We want to make Samsung.com the best place to experience everything Samsung has to offer online; whether that’s products, stories or community. All supported by best in class digital marketing capability and a relentless aim to improve and deliver more.
The D2C Marketing Operations & Admin Executive will sit within the D2C Marketing Team, who are responsible for all CRM, Performance Marketing and our Direct to Consumer Ecommerce Store – Samsung.com. They will support Marketing Finance Operations processes (70% of time), as well as provide Admin support for the wider D2C team and D2C Leadership team (30% of time).

Role and Responsibilities

Your Key Responsibilities

Marketing Budget Management

Responsibilities:

• Collaborate with D2C Marketing Channel Owners to develop budget proposals and monitor spending against the agreed budget.
• Ensure that all costs are tracked and captured on budget tracker documents and shared with the D2C team.
• Provide regular reports on budget status, variances, and recommendations for adjustments.
• Identify areas for cost optimization and ensure adherence to financial guidelines.

Deliverables: Create and maintain a comprehensive marketing budget overview that includes planned expenditures, allocations, and forecasts.

Marketing Finance Operations + Process

Responsibilities:

• Own and run the Marketing Finance Process for D2C ; working with relevant Budget Owners to raise Plan Proposals and Purchase Orders for approval, following the agreed company guidelines and policies.
• Liaise with relevant team members to ensure plans and critical metric forms are processed in accordance with the BQMS / SAP ways of working in order to raise PP and PO’s on time (seeking briefs /estimates / SOW management / raising PP’s and PO’s).
• Ensure no late Purchase Orders are raised, and that no work is commissioned or started without an agreed Purchase Order.
• Work with the legal team to process statement of work documents and other cost related documentation.
• Collaborate with Marketing Channel Owners to ensure Delivery Confirmation processes are completed in a timely way, with appropriate evidence shared of work completed.
• Maintain an accurate log of Open Purchase Orders, and ensure swift closure of Purchase Orders once work has been completed, evidenced and billed.  
• Trouble shoot / work closely with the finance team to ensure the timely delivery of all documentation required for the processing of PO’s and invoices.
• Annually support the DTC Budget Owners and Commercial Finance Team setup the yearly marketing budget in advance. Including setup of campaign budgets, collection of project scopes, agency RFPs, SOWs etc.
• Work with the legal team to submit all creative through our legal approval system (CPMS).
• Liaise with other external agencies and suppliers to ensure compliance with all financial processes related to the execution of agreed marketing activities.
• Be the D2C team expert in understanding the different financial / procurement / legal processes as well as Samsung’s internal systems.
• Run Marketing Finance Process training sessions for new starters and refresher sessions for existing team members and ensure the team follow the marketing expenditure policy.

Deliverables: Complete Purchase Order raising process, in order to ensure Marketing team colleagues are able to work efficiently and within agreed finance processes, by ensuring Plan Proposals and Purchase Orders are raised in a timely way, aligned to the overall Marketing Budget.

Marketing Finance Process Improvement

Responsibilities:

• Develop and implement best practices to streamline marketing operations, enhance team efficiency, and improve project delivery timelines.
• Foster a culture of continuous improvement by soliciting team feedback and encouraging innovative solutions.
• Attend finance and team status meetings to update the team on financial status of projects

Deliverables: Conduct a thorough review of current marketing processes and identify at least three key areas for improvement annually.

D2C Team Administration

Responsibilities:

• Maintain D2C Onboarding Information and Guide for New Starters, ensuring Team Information and Organograms are kept updated.
• Organise onboarding process for New Starters, booking in relevant introduction meetings, securing equipment approvals and sharing relevant team information.
• Maintain Diary Management and Room Booking for D2C Team Meetings, to including Weekly Huddle Call and Monthly Team Meeting. Organise catering where relevant and required.
• Arrange and organize D2C Team Offsite Strategy Meetings (2x yrly) to include venue selection, catering, agenda management, external speaker booking and team entertainment. 

D2C Leadership Team Support

Responsibilities:

• Process Leadership Team Expenses and reconciliation of expenses.
• Arrange quarterly D2C Leadership Team Offsites, including organising catering where relevant and required.
• Arrange travel arrangements, to include flights, accommodation, itineraries and travel requests through internal Samsung systems, as required for D2C Leadership team business travel.

What do we need for this role?

Essential Hard Skills:

• Excellent numeracy skills
• Proven track record to understand and follow processes
• Presentation and document writing skills
• Excellent organisation and time management skills
• PC literate (Word, Excel, PowerPoint)

Essential Soft skills

• Excellent communications skills
• Capability to work both independently and as part of team
• Ability to work under pressure
• Ability to build relationships quickly and establish trust

What does success look like?

• Getting up to speed quickly
• Supporting the team with accurate forecasting and actuals at month end
• Raising and delivering PP/PO’s on time
• No late PO requests
• Administering key activities successfully and on time
• Being proactive & pre-empting any financial/admin issues

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week
• Bonus scheme linked to individual, team and company performance
• Pension contribution
• Three volunteering days each year
• Holiday - 25 days plus bank holidays and an additional day off for your birthday
• Access to discounts on a wide range of Samsung products
• Access to a discount shopping portal
• Partner Colleagues are not eligible for Samsung Enhanced Paid Sick Leave but may be eligible for statutory payments from their payroll agency
• Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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