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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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American Express Global Business Travel Global Customer Marketing is seeking an excellent marketing talent to join its team and support its digital transformation. This position presents an outstanding growth opportunity for a marketing manager that thrives in a fast-paced, high-visibility and changing environment. This role will develop and deliver innovative and impactful lifecycle marketing programs that accelerate and drive customer engagement and retention globally in line with business targets.
What you'll be doing:
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Support lifecycle customer marketing goals and strategy by implementing the team roadmap and activities.
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Flawlessly coordinate delivery of customer email automated programs from end to end: briefing, content creation/gathering, resizing, reviews, approval coordination, deployment, within a specific timeline & budget.
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Efficiently collaborate and coordinate projects with multiple stakeholders such as marketing, Salesforce, business intelligence, analytics, product & commercial teams to deliver your campaigns.
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Share content putting yourself in the customer's shoes to understand their needs and desires.
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Ensure all activities meet brand guidelines and legal & data protection requirements.
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Report on campaign performance using email and online performance metrics. Use results to optimize your programs. Share progress updates and key milestones with business partners.
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Support change management within the organization to effectively drive adoption of new campaigns and processes.
What we need from you:
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You have extensive experience in customer marketing campaigns, email automation and project management in a B2B environment, for a SaaS or enterprise software company.
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You have strong organizational skills and are used to managing several projects and stakeholders at the same time with tight deadlines.
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You are curious, open to receiving feedback and have a constant desire to learn more.
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You possess an ability to adapt quickly to change.
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You have a proven track record of working independently and prioritizing multiple tasks and deadlines with confidence and ease.
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Excellent communicator, you know how to clearly articulate messages to a variety of audiences.
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You have a love of data and digging into the story behind it.
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You’re fluent in English (native) with exceptional written, verbal, and communication skills.
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You inspire others with a positive attitude and empathy toward the needs of customers and colleagues.
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You have cross-team collaboration skills with a desire to have fun while doing your best work!
Candidates are to be within a commutable range of our London office as this is a hybrid role.
Location
London, United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
American Express Global Business Travel London, England Office
5 Churchill Place, London, United Kingdom, E14 5HU
