Marketing Automation Manager

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What’s Right.

About the role:

This is an influential role to ensure we build the foundations of marketing excellence through building and optimizing digital tools. It will require significant collaboration across Salesforce Effectiveness (SFE), IT, all Business Units, and within the Marketing Centre of Excellence (MCoE). It will need to use specialist knowledge to define the strategy and roadmap to enable and optimize effective marketing automation across the organization, including data strategy and behavioral analysis. 

Key Duties and Responsibilities:

• Owner of Marketing CRM and the interdependent marketing tools to manage the prospect and customer lifecycle

• Implementation of marketing CRM strategy and operational model, working across marketing, sales, and CIC

• Expert in developing digital products and executing end-to-end digital marketing tools to optimize customer relationship management and growth opportunity

• Develop, implement, and optimize marketing automation strategies to drive lead generation, customer engagement, and revenue growth

• Manage and execute end-to-end marketing automation campaigns, including segmentation, email marketing, lead nurturing, and scoring

• Collaborate with cross-functional teams to integrate marketing automation into broader marketing and sales initiatives

• Utilize marketing automation tools (e.g., HubSpot, Marketo) to create and manage workflows, drip campaigns, and personalized customer journeys

• Monitor and analyze key performance indicators (KPIs) to measure the effectiveness of marketing automation efforts and make data-driven recommendations for improvement

• Implement A/B testing methodologies to optimize email content, landing pages, and other campaign elements

• Stay current with industry trends and best practices in marketing automation to ensure the company remains innovative and competitive

• Provide training and support to marketing and sales teams on marketing automation tools and processes

• Collaborate with the IT department to ensure seamless integration and functionality of marketing automation platforms with other systems

• Troubleshoot and resolve issues related to marketing automation, ensuring consistent and reliable campaign execution

About you:

• You are a Strong communicator. You have superior verbal and written English communication skills with an ability to translate large amounts of information into succinct actionable insights

• You are Resilient and Influential, thriving on challenge, bringing colleagues along on the journey

• You are a Curious connector: you can connect the dots across people, projects and partners, creating new opportunities

• You are Strategic and Business Focused, considering the broader picture and perspective of others, activating the right plan based on holistic understanding of the business challenge and business needs

Key requirements

• Proven experience in marketing automation, with a track record of successful strategy implementation

• In-depth knowledge of marketing automation platforms and tools

• Experience in medium to large matrix organizations through periods of transformation

• Expert in data led digital marketing with extensive experience essential

• Strong analytical skills and the ability to translate data into requirements and actionable insights

• Excellent project management and organizational skills, with a keen attention to detail

• Effective communication, collaboration and influencing skills to work cross-functionally at a senior level

• Familiarity with CRM systems (Microsoft Dynamics preferred) and their integration with marketing automation tools

• Certification in relevant marketing automation platforms is a plus

• Med Tech or Pharma/Life Sciences experience is highly desirable

• Has the ability to translate complex technical language for range of different non-technical audiences

• Is passionate about delivering high-quality experiences end-to-end

• Actively encourages contributions from all those around them, recognizing the value of team members’ input when solving problems

• 7+ years of experience in product development

• Understanding of business value related to features and functions

• Outstanding communication, presentation, and leadership skills

• Sharp analytical and problem-solving skills

• Ability to effectively manage conflicting needs of stakeholders

Education/ Qualifications

• Degree in Business, Marketing or similar

• Experience in marketing great customer experiences & in marketing automation

• Experience with a marketing nurture platform/marketing & Sales CRM

Principal Contacts:

Global IT Manager

Working closely to ensure automation products are fit for purpose for marketing requirements

Global SFE CRM Director

To agree ways of working and processes between Sales and Marketing teams

Marketing managers

To work closely with marketing managers to ensure they can use the marketing automation tools correctly

Travel Requirements

This position is not expected to have significant travel requirements outside of the UK.

Languages

• Fluent English (Speaking, Writing/Reading)

• Any additional languages are considered a plus

Working conditions

Hybrid working policy - 1 day per week in the office driven by business requirements, as Convatec has a flexible approach to office working.

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But stretch yourself and embrace the opportunities, and you could make your biggest impact yet. This is stepping outside of your comfort zone. This is work that’ll move you. 

#LI-MO1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!