Job Description
TITLE: Marine Consultant
DEPARTMENT: EIMC
REPORTS TO: Team Leader
STATUS: Regular, Full-Time, Exempt
SUMMARY OF JOB PURPOSE:
The Marine Consultant serves in a project manager capacity to help effectively determine and communicate the extent of loss or damage associated with marine claims in a variety of business classes. The Marine Consultant assists the client in fulfilling its obligations under marine policies to policyholders and helps safeguard the insurer’s reputation and efficacy.
PRIMARY JOB RESPONSIBILITIES:
- Independently handles assigned cases within basic limits of complexity.
- Identifies, recommends, and pursues appropriate loss mitigation strategies by utilizing effective salvage, disposal, and recovery methods with supervisory oversight as necessary.
- Actively expands current knowledge base to include broader analysis of terms, clauses, and coverage to drive continuous improvement.
- Effectively addresses and provides solutions to external questions/disputes with a focus on providing exceptional customer service.
- Routinely produces clear, concise, and grammatically correct reports, which require minimal review/edits, in accordance with company and client requirements.
- Participates in peer reviews providing constructive recommendations and being open to feedback.
- Produces accurate invoices with a keen focus on time and expense, estimates, and client intent.
- Granted supervised authority to communicate with clients beyond routine case correspondence; demonstrates timely reliability to clients.
- Pursues and completes applicable credentialing, such as Lloyds Agency Module 3: Cargo Claims & Recoveries credentialing; maintains a commitment to professional and personal development.
- Identifies potentially valuable case studies from experience and works with leadership to share those cases through supervised contributions to presentations.
- May assist with business development activities as directed.
- Establishes and maintains positive working relationships with other members of the organization across departments, divisions, and locations.
- Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to EM, EIMC, and its endeavors.
- Adheres to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards.
REQUIRED EDUCATION & EXPERIENCE:
- Bachelor’s degree preferred; high school diploma or equivalent required
- Prior experience in ocean marine claim adjusting or other insurance-related work preferred
- Prior experience working with a cloud enterprise software solution preferred
Desired Knowledge, Skills & Abilities:
- Understanding of the claims adjudication process
- Strong research and investigative skills
- Skilled in analyzing, interpreting, and reporting pertinent information (discerning the essential from the non-essential)
- Project management skills with the ability to manage multiple priorities and meet deadlines
- Excellent written and verbal communication skills with a commitment to providing excellent customer service
- Conflict resolution and negotiation skills
- Proficient in Microsoft Office suite
- Excellent problem solving and critical thinking skills
- Ability to quickly learn and become proficient in multiple internal platforms
- Ability to work both independently and as part of a team
WORKING CONDITIONS:
Work is conducted primarily in a remote location or in an indoor office environment with protection from weather conditions and with exposure to noise typical of an office or administrative setting.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
Light work that includes moving objects up to 20 lbs.; constantly remaining in a stationary position often standing or sitting for prolonged periods; reaching, handling, grasping, fingering (keyboarding) and repetitive hand motion. Work requires handling office equipment; visual acuity to assess the accuracy, neatness and thoroughness of work assigned; speaking and hearing the spoken word in normal face-to-face, telephonic, and/or electronic business communications; ability to view and use a computer terminal.
The above is intended to describe this job's general requirements. It is not to be interpreted as a complete statement of duties, responsibilities, or physical requirements. This job description does not restrict our manager’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions and receive other benefits and privileges of employment in accordance with applicable law.
Engle Martin is an Equal Employment Opportunity (EEO) employer. We are committed to building, growing, and sustaining a diverse and equitable workforce while promoting Our Foundation and core values. We embrace a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences. We support, respect and value every individual’s unique opinion, beliefs and abilities to better serve our clients, trading partners, workforce, and communities.
