The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.
That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.
Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
For our business, for clients, and for you
Manager
Apex Group has an exciting opportunity for a Manager to join our inclusive team. This full-time Manager role is based in Saint Helier and offers an attractive salary and benefits package. Being part of a positive and diverse company, there are many exciting ways to get involved.
As a Manager you will be responsible in supporting a Director to maintain a high performing team and to manage a team of individuals working cross-jurisdictionally. You will be expected to build and sustain excellent client relationships and help achieve our mission of delivering excellent client service.
You will ensure the efficiency of the team is maintained and is in line with the Company’s procedures, deal with client requests for assistance and meet the Company’s SLAs.
Operations:
- Client service tasks are planned and executed accurately and on time.
- Ensure that errors are captured and reviewed for improvement opportunity.
- Work with other Team Managers and the Senior Team to achieve all service delivery objectives whether internal or external
- Work with the Accounting Team to ensure all client accounting requirements are met satisfactorily
- Act as an Authorized Signatory
Development of People:
- To specifically provide the necessary coaching to staff to ensure that team deliveries are at the superlative level.
- To truly foster the spirit of teamwork and client service excellence across the brief.
- Client Relationship Management:
- Establish and maintain professional day to day relationships with key clients
- Maintain fluent revenue recording, invoicing and collection processes
- Maintenance of individual client revenue forecasting models
- Conduct with each client a periodic service review to support the CRM initiative.
- Seek and secure follow on revenue opportunities in conjunction with the Senior Team.
Skills Required:
- Have at least 5 years working within a financial institution, preferably within Real Assets.
- Ability to reflect and review your actions and motivate yourself and your team
- Think creatively and deliver pragmatic solutions
- A confident manner and the ability to use appropriate styles of communication with your clients
- An ability to work under pressure
- General knowledge of banking/administration systems
- Possess personal qualities of integrity, good communication and discretion
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.
