Manager Customer Education & Training

RELEX Solutions is a leading international software company with Finnish roots. Our cloud-based platform optimizes retail and supply chain processes across all industries - from DIY, pharmaceuticals and FMCG to manufacturing and our specialty (food) retail.
And as an employer? At RELEX, not only the optimization of trade is our top priority, but also our employees. You benefit from a high degree of autonomy, flat hierarchies, diverse development opportunities and a working environment in which we pay particular attention to the compatibility of professional and private life.

Come and join the EMEA Central Value Development & Education team. We are vibrant, cutting-edge, innovative, commercial, and creative—where business meets impact! 

We maximize customer value through consultancy and advisory services, enhance the maturity of customer processes, and increase productivity across the entire value chain. 

In this role you will drive adoption, excellence, and impact across EMEA Central Operations and our customers. Your focus will be on establishing and delivering educational services to our customers, as well as mentoring and developing people to support RELEX’s mission to deliver measurable customer value. 

• Strengthen RELEX stickiness and customer value story through higher product adoption and deeper usage 
• Ensure customer training effectiveness and measurable impact (e.g. increased usage, improved process KPIs, reduced support tickets) 
• Shorten time to value  
• Contribute to key customer success outcomes such as NPS, renewal, expansion readiness, and reduced churn risk through education-led value realization 
• Accelerated graduate ramp-up time to productivity 
• High and sustained graduate satisfaction & retention 

Responsible for creating & leading successful customer training to drive adoption and for developing and mentoring graduates without leadership responsibility. 

Customer Training: Content & delivery ownership 

• Delivering trainings as facilitator and/or SME 
• Creation of customer training content in collaboration and alignment with head of value development education 
• Ensure customer adoption 
• Collaborate closely with Customer Success and Delivery teams to align training with account plans, business objectives, and value realisation milestones

Graduate program: Leadership & Talent Development  

• Serve as the line manager for UK-based graduates within the Education function 
• Lead the professional development, coaching, and mentorship of graduates, ensuring a structured and impactful growth journey 
• Build capabilities and support the transition of graduates into productive contributors within EMEA Central 

Take full ownership of customer training programs, including content creation, delivery, and continuous improvement 

• Act as both facilitator and subject matter expert (SME) in live training sessions 
• Report into Head of Value Development Education  
• Lead the design and delivery of scalable, value-adding training offerings that support RELEX and Customer Operations strategic goals 
• Drive the development and mentorship of graduates in UK within the graduate program 
• Champion best practices in training methodologies, ensuring sessions are impactful, consistent, and aligned with business objectives 
• Provide ongoing coaching and support to graduates and team members, fostering skill development and professional growth 
• Monitor training effectiveness and continuously improve customer adoption   

We’re looking for someone who combines strategic thinking, leadership, and hands-on execution. The ideal candidate will have: 

• 3–5 years of experience in learning & development, customer training, or professional services within IT or SaaS 
• Solid understanding of Forecasting & Replenishment (F&R) processes 
• Proven experience in content creation and delivering training as a facilitator or SME 
• Strong coaching and mentorship skills and/or experience developing graduates or junior team members  
• Ability to collaborate effectively across functions and seniority levels 
• Excellent communication skills with both internal and external stakeholders 
• A process-oriented mindset, with a passion for innovation and continuous improvement 

You’ll be supported and given the space to thrive. We offer meaningful work, flexibility, and a culture that backs you to share your voice and be authentic.  

• An international career and learning opportunities 
• A rapidly growing and financially robust software company with exciting opportunities for career growth, also in the future 

These are the RELEX key benefits 

• Flexible working 
• Genuine work-life balance 
• Annual leave 
• Internet and mobile phone benefits 
• Diverse, inclusive, and supportive work culture 
• Meaningful work with a commitment to a more sustainable future 
• High autonomy 
• Room for creativity 
• Strong team spirit through company parties, two team days per year, and after-work activities 
• Family-oriented policies 
• Flat hierarchies   
• Two paid volunteering days each year 

If you feel this is the opportunity you don’t want to miss, you can apply by sending your cover letter and resume through the application form as soon as possible.   
If you have questions, our Talent Acquisition team is happy to answer them by email. Please note that we cannot process any applications through email.      

Apply today and be part of the future. Be RELEX!