Manager SAP Applications Support Services (FICO)

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for SAP, Oracle and VMware.

We have an immediate need for a Senior SAP Regional Team Lead with extensive SAP Finance experience:

• The role is full time & fully remote, but the candidate must be based in the UK or South Africa.
• Must have excellent customer focus and communication, friendly interaction and passion to help customers.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Responsibilities:

• Regional team leadership, managing day to day activities of direct reports.
• Provide remote-based SAP 4th level support for our global customers in various industries.
• Resolve complicated SAP Finance related issues requiring expert level business process, SAP configuration and functional skills.
• Develop strong support-based relationships with our clients, with excellent customer focus and communication, and friendly interaction.
• Continuously drive customer satisfaction by tracking issues from start to closure.
• Ability to troubleshoot customer issues remotely with extensive SAP experience and good analytic skills.

Requirements (must haves):

• 18+ years of expert level SAP FICO, CFIN and S/4HANA Finance experience
• SAP team leadership experience
• Ability to lead and inspire both direct reports and colleagues
• Senior consultancy experience in configuration and support
• Ability to work remotely within a close regional and global team environment.
• A proactive approach to learning and adapting new skills as required

Requirements (nice to haves):

• Treasury
• SAP DRC, E-invoicing and E-reporting requirements
• Real Estate
• Debugging skills