Manager, Retail Training & Development

Title: Manager, Retail Training & Development
Reports to: Senior Manager, Retail Training & Development, Coach Korea
Location: Seoul, Korea
Coach is a leading design house of Expressive luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
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Key Responsibilities
Primary Purpose:
Coach Korea is looking for a Retail Learning & Development Manager, whose role is delivering skills for improving sales/service capability of store teams. To design, develop, implement, and evaluate training programs. The incumbent will work closely with retail and cross functional partners to deliver skill building training solutions.
Key Responsibilities:

• Design, develop, and deliver the training programs or projects according to the training schedule for retail staff
• Define the training objective with deep analysis for the target audience and its training needs and develop the training contents for virtual and classroom.
• Work closely with retail and cross functional teams for training needs analysis and to p articipate in implementing the retail high potential program by coordinating training and acting as a resource to participants.
• Own and ensure adoption of the company's training strategy, from work closely with global training partners.
• Secure excellent and consistent service across the markets according to Coach Experience service
• Develop, organize and maintain an updated database on training programs, manuals and related records/materials
• Prepare regular training reports in order to evaluate the training results and effectiveness and recommend program changes to enhance staff performance in achieving the goals of the organization
• Conduct store visits and coaching to frontline staff.
• Monitor and maintain training budget
• Liaise and coordinate with internal and external parties in executing training initiatives.
• Stay informed on competitive landscape, service, clienteling, and training innovations.

Education, Experience and Qualifications:

• • Bachelor's degree in Training, Human Resources Management or equivalent
  • Minimum 8 years training experience in a customer contact (multi-location) environment. Retail experience is preferred
  • Holder of other professional training qualifications is definitely advantageous
  • S trong track record in delivering business-focused solutions in a wide variety of training and development practices.
  • A bility to identify, quantify, prioritize, raise and solve problems by synthesizing all information into possible solutions
  • Ability to perform routine tasks while challenging existing practices for improvement opportunities.
  • Strong in both verbal and written communication in Korean and English

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.