Manager, Residential Customer Solutions

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to lead a dynamic team dedicated to enhancing customer satisfaction and driving revenue growth? As the Manager of Residential Customer Solutions, you will oversee daily operations, implement strategic initiatives, and evaluate performance to ensure Spectrum delivers exceptional service and achieves customer solutions goals. Your leadership directly impacts customer retention and the company's success.
How You'll Make an Impact

• Drive and monitor the performance of Customer Solutions teams to consistently elevate the customer experience
• Develop and implement strategies to increase customer loyalty, optimize revenue, and minimize account discounting
• Analyze customer solutions programs, market trends, and product positioning to identify opportunities and gaps
• Collaborate with cross-functional teams to develop and execute business cases for customer solutions initiatives
• Design and execute incentive and recognition programs focused on retention of Spectrum products and services
• Prepare and deliver comprehensive performance reports including churn analysis and employee save summaries
• Recruit, train, motivate, and manage customer solutions representatives and supervisors to ensure productivity and accountability

Working Conditions

• Office environment
• Travel approximately 15 percent

What You'll Bring to Spectrum
Required Qualifications
Education

• Bachelor's degree in customer service or related field or equivalent experience

Experience

• 5+ years of demonstrated success in consumer credit or collection business management

Skills

• Ability to read, write, speak and understand English
• Knowledge of cable television products and services
• Knowledge of cold call sales skills
• Ability to communicate orally and in writing in a clear and straightforward manner
• Ability to listen to and interpret the needs of customers and sales personnel
• Ability to deal with the public in a professional manner
• Ability to make decisions and solve problems under pressure
• Ability to prioritize, organize effectively and handle multiple projects and tasks
• Ability to supervise and motivate others
• Ability to maintain high level of self-motivation
• Ability to work in diverse and challenging atmosphere
• Working knowledge of personal computer and software applications such as word processing and spreadsheets

Preferred Qualifications
Skills

• Knowledge of cable television and associated billing systems strongly preferred

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SRT500 2026-77545 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.