Company Description
We’re Checkout.com – you might not know our name, but companies like eBay, ASOS, Klarna, Uber Eats, and Sony do. That moment when you check out online? We make it happen.
Checkout.com is where the world checks out. Our global network powers billions of transactions every year, making money move without making a fuss. We spent years perfecting a service most people will never notice. Because when digital payments just work, businesses grow, customers stay, and no one stops to think about why.
With 19 offices spanning six continents, we feel at home everywhere – but London is our HQ. Wherever our people work their magic, they’re fast-moving, performance-obsessed, and driven by being better every day. Ideal. Because a role here isn’t just another job; it’s a career-defining opportunity to build the future of fintech.
Job Description
At Checkout.com, we believe that high performance starts with clarity, accountability, and meaningful goals. We're looking for a Performance & Goals Specialist to join us on a 12 month FTC help build and embed a performance management approach that enables our people to do their best work—and be recognised and rewarded for it.
Sitting within the People team, you’ll lead the development and operational delivery of our performance and goals process, ensuring it’s simple, fair, and aligned to how we work. You’ll partner closely with People Partners, Total Rewards, and business leaders to design, implement, and scale a consistent approach to goal-setting, feedback, and performance calibration that supports career growth and ties directly into compensation.
This is a high-impact, hands-on role with room to shape the strategy and drive real outcomes for how we manage performance across the company.
What you’ll be doing
- Lead the development and execution of performance management strategies and operational plans.
- Manage end-to-end execution of the performance review cycles.
- Drive the automation of performance operations processes and implement new tools and systems to enable a high-performance culture.
- Monitor adoption and engagement, following up with teams to ensure compliance with mandatory processes (e.g., goal setting).
- Maintain performance dashboards and reporting tools, providing visibility into key metrics for managers and leadership.
- Generate insights from performance data to highlight trends, adoption issues, and operational blockers.
- Define, implement, and track key performance indicators (KPIs) across all departments and roles.
- Assist with training sessions, guides, and communications to support the rollout of performance programmes.
- Collaborate with People Partners and Tech teams to ensure smooth integration and operation of performance management systems.
- Collaborate with Recruitment to identify key high-performer traits and support talent mapping through data analysis.
What we’re looking for
- Proven experience owning or supporting performance management processes in a high-growth, fast-paced company.
- Strong understanding of goal-setting frameworks (e.g. SMART goals, OKRs) and how they drive performance and accountability
- Excellent organisational and project management skills—you’re comfortable running processes end-to-end
- Clear, confident communicator who can influence managers and stakeholders at all levels
- Hands-on mindset: you’re just as happy building a new template as you are advising on policy
- Strong collaborator who thrives in cross-functional work, especially with Reward, People Ops, and business teams
- Experience working with HRIS or performance management systems (e.g. Workday, Lattice, CultureAmp)
- A passion for making performance processes simple, human, and effectiv
Bring all of you to work
We create the conditions for high performers to thrive – through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity – and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com, follow us on LinkedIn and Instagram
