Sonar is driving the future of agent-centric software development. As the leader in AI code review and verification, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.
Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software. Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC). Industry giants like Nvidia, Mastercard, NASA, Deutsche Bank, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like:
SonarQube: The world’s leading AI code review and verification platform.
SonarQube Foundation Agent: Currently topping the leaderboards for agentic software repair.
SonarSweep & Sonar Context Augmentation: Providing the enterprise-grade context and constraints agents need to be truly effective.
Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. We move with a mindset we call CODE:
Committed to our customers and community.
Obsessed with quality.
Deliberate in our decisions.
Effective as one team.
With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution. If you’re hungry to have an impact, want to build at a fast pace, and ready to work at the forefront of AI, we want to hear from you.
As Manager of Major Incident Management, you will own how Sonar prevents, responds to, and learns from incidents across its critical systems. You will drive the Incident Management, Change Management, and Problem Management programs through a data-driven, risk-based approach — ensuring that prioritization is guided by measurable impact rather than reactive urgency. By building clear operational health metrics and delivering consistent visibility into service reliability, change risk, and systemic patterns, you will give leadership the insight they need to make confident decisions and you will give your team the clarity they need to focus on what matters most.
What You Will Do Daily:
Lead the Incident, Change, and Problem Management programs end-to-end, applying a risk-based framework to prioritize efforts across the company where they reduce the most organizational risk
Define, maintain, and report on operational health metrics that provide clear, ongoing visibility into service availability, incident trends, change success rates, and residual risk
Deliver regular operational reporting to leadership, surfacing systemic patterns, unresolved follow-ups, and areas of elevated risk with clear recommendations
Coach and develop a team of Major Incident Managers, setting clear expectations for structured incident command, stakeholder communication, and post-incident follow-through
Own the Post-Incident Review process, ensuring blameless, high-quality analysis that turns findings into prioritized problem records and measurable improvements
Own and continuously improve the Change Management process, balancing delivery speed with risk reduction through clear classification, approval, and review standards
Partner with Engineering, Product, Security, and Mission Control to align on risk appetite, reduce time to mitigation, and ensure change governance supports the product roadmap
Use incident, problem, and change data to identify recurring failures, weak controls, and systemic causes — driving prioritization of corrective actions based on strategic impact
The Experience You Will Need:
5-8 years of experience managing teams who deliver Major Incident Management and Problem Management functions within multinational, distributed companies
Proven people management experience leading operational or incident-focused teams (e.g., Incident Managers, SRE, NOC/Command Center)
Track record of defining operational metrics and building reporting that gives leadership clear visibility into operational health and risk
Strong understanding of ITIL or similar service management frameworks (Incident, Problem, and Change Management), applied pragmatically in modern engineering organizations
Demonstrated ability to lead critical incidents under pressure with structure, clarity, and calm decision-making
Experience establishing or maturing post-incident review practices and translating findings into systemic improvements
Familiarity with Atlassian products and ITSM platforms (e.g., Jira Service Management, Confluence, Statuspage)
Experience using or developing AI tooling to enhance correlation, accuracy, and speed for outage resolution and problem management
Excellent written and verbal communication skills in English, with the ability to tailor messages to executives, engineers, and non-technical stakeholders
Why You Will Love It Here:
Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!).
Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains.
We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely.
We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them.
As the leader in our field, our products and services are as strong as our internal team members.
We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.
Benefits of Working with Sonar:
- We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances.
- We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk.
- Commuting:Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription.
- Global workforce with employees in 20+ countries representing 35+ unique nationalities.
- We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
At Sonar, we believe that our diversity is our strength. We are a global company that values and respects different backgrounds, perspectives, and cultures. We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best. We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at [email protected].
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
We do not currently support visa candidates in the US.
Applications that are submitted through agencies or third party recruiters will not be considered.
Top Skills
Sonar London, England Office
Sonar London Office Office
Office "1.04 – 1.05" - 33 Broadwick Street , London, United Kingdom, W1F 0DQ
