Who We Are:
Bandwidth, a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders!
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Strategic Account Manager will play a key role in achieving Bandwidth’s long-term strategic objectives by owning and developing relationships with some of our largest and most strategic customers. This role is responsible for managing existing accounts, ensuring high levels of customer satisfaction, and identifying new business opportunities through a consultative and strategic selling approach. You will act as the primary account owner, setting clear expectations, delivering strong customer communication, and presenting CPaaS solutions that meet - and anticipate - customer needs.
Success in this role requires a strong blend of commercial acumen, data efficiency, and industry expertise. You will leverage deep knowledge of the telecoms and CPaaS landscape to analyze revenue performance, spot trends, and provide accurate forecasting and opportunity timelines to senior sales leadership.
This role demands a high degree of autonomy and strategic influence. You will build and maintain relationships with multiple stakeholders across customer organizations, expand your internal network, and know when to engage executive leadership to progress complex opportunities. Working closely with marketing and cross-functional teams, you will craft compelling talk tracks, negotiate effectively, and develop key partnerships - all while consistently achieving assigned quotas for new revenue growth within your accounts.
What You'll Do:
- Act as the primary owner and trusted advisor for assigned strategic accounts
- Set clear expectations and deliver confident, proactive communication with customers at every stage
- Leverage customer insights and data to accurately forecast revenue and provide visibility to senior sales leadership
- Lead high-impact negotiations and presentations, positioning Bandwidth as a long-term partner
- Continuously deepen your expertise through ongoing product training and enablement
- Build and nurture multi-threaded relationships across customer organizations to drive long-term value
- Expand your internal influence and cross-functional network across the Bandwidth team
- Identify and develop new market and expansion opportunities for customers using our services
- Know when and how to engage executive leadership to advance strategic deals
- Deliver accurate forecasting, strong deal value, and realistic close dates while navigating a competitive landscape
- Partner closely with Marketing to craft compelling talk tracks using shared insights and regular collaboration
- Drive revenue growth and key partnerships within your portfolio
- Consistently achieve and exceed quota through new revenue growth in existing accounts
What You Need:
- 5+ years of Account Management experience within technology, preferably within telecommunications
- Experience with Usage based billing/forecasting models
- Bachelor degree in business, marketing, or a related field preferred
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- Work laptop & mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home.
- We contribute 8% of your monthly gross salary into your private pension.
- Income protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.
- Life insurance providing financial support to your loved ones in the event of your unexpected passing.
- Health insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.
- Extensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).
- Unlimited, free and anonymous consultations with our dedicated therapist.
- Childcare support
- Cycle to work scheme
- 24 days annual leave per year and 1 additional day every 3 years.
- Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.
- Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches, a contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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