Manager - Insurance Transformation (Delegated Authority)

Your Growth Unleashed
Where your journey begins and your potential shines
At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide.
What sets us apart is our people.  At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute.
Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services.
Overview
We are looking for a highly capable manager to lead high-impact business and technology transformation engagements across the London Market and wider insurance sector, supporting clients to redesign operating models, optimise processes, and deliver technology-enabled change. You will act as a trusted advisor to senior stakeholders, bringing deep expertise across Delegated Authority, underwriting operations, distribution, and broader insurance transformation initiatives to drive strategic and operational improvements.
Key Responsibilities

• Leading projects, workstreams and delivery teams across the full project lifecycle, from strategy and assessment through to  design, implementation and business adoption. 
• Driving the development of future-state operating models, governance frameworks, business processes and transformation  roadmaps aligned to client objectives and strategic priorities. 
• Identifying opportunities to improve operational efficiency, controls, data quality and customer outcomes through technology, automation, AI and innovative ways of working. 
• Contribute to business development activities, proposition development and thought leadership initiatives that strengthen Synpulse’s market presence and support growth across the insurance sector. 
• Coach and mentor consultants whilst fostering a collaborative, inclusive and high-performing team environment. 

Job requirements

• Demonstrable experience gained within insurance consulting, London Market insurance, Delegated Authority operations, MGA environments, Lloyd’s syndicates, Insurtech organisations or related transformation environments. 
• Track record of successfully leading business and technology transformation initiatives, managing stakeholders, delivery teams and workstreams across multiple phases of change. 
• Proven experience in one or more of the following areas: 

           - Delegated Authority 
           - Coverholder management
           - Binder lifecycle management 
           - Bordereaux oversight 
           - Underwriting operations
           - Operating model transformation 
           - Process excellence 
           - Insurance technology transformation. 

• Strategic thinking with a pragmatic delivery mindset and ability to move between executive-level discussions and detailed execution. 
• Exceptional communication, presentation and facilitation skills which will enable you to build trusted client relationships, influence senior stakeholders and drive successful outcomes. 
• Genuine interest in how emerging technologies, automation, AI and data-driven transformation can reshape     insurance operations and create measurable business value. 
• Experience delivering business or technology transformation initiatives, with exposure to Delegated Authority and London Market platforms—such as VIPR, Watertrace, Distribind, DCOM, Velonetic, and AdvantageGo, or comparable vendor solutions—is highly desirable.
• Educated to bachelor’s degree level or equivalent experience.  Advanced qualifications (MBA, MSc, MA or equivalent) and/or relevant professional certifications considered advantageous but not essential. 

Benefits
Why us:

• A unique opportunity to shape the UK office through participating in internal initiatives (CSR, DE&I, recruitment, marketing).
• As part of our onboarding, take part in our two-week New Employee Training (NET), an engaging programme with interactive, level-specific modules on Synpulse, processes, tools, communication, and role-specific skills, designed to integrate you into the team and set you up for success.
• Continual and comprehensive learning and development through our Academy Program.
• Innovative team bonus scheme following our "One Spirit" approach.
• Hybrid working environment.   

Alongside a competitive salary, you'll get lots of other great benefits too: 

• 27 days annual leave plus bank holidays in England
• Pension: 6% employer contribution and 3% employee contribution 
• Paid time off for volunteering (2 days per year) 
• Private medical insurance with dental care through Vitality 
• Life insurance  
• Enhanced family friendly policies 
• Employee Assistance Programme with 24/7 mental health support 
• Interest free season ticket loan.
• Access to the Cycle scheme and Tech scheme 

Ready to go further? Let’s unleash your growth — together
For more information, please visit us at www.synpulse.com
At Synpulse, we are committed to fostering an inclusive and supportive environment for all candidates. Throughout the interview process, we strive to accommodate diverse needs and preferences to ensure that every candidate can fully showcase their abilities. If you require any accommodations or adjustments to the interview process to support your participation, please don't hesitate to let us know. We are here to make the interview experience as comfortable and accessible as possible for you.