Job Summary
The GLG People Team is seeking a highly motivated, service-oriented and collaborative leader to manage our global HR Support Team located in offices across Asia, Europe and the US. The HR Support team owns the administration and delivery of our day-to-day people processes from onboarding to offboarding and plays a key role in our global payroll processes. The team also provides front-line support to employees and managers by fielding incoming requests and questions.
As the manager of GLG’s HR Support team, you will oversee the day-to-day operations of the team, including transaction management, service delivery, training, staffing and will be the primary point of escalation for all HR Support matters. More specifically you will:
- manage team workload, resourcing and adherence to SLAs
- own regular audit processes to ensure data integrity
- monitor quality and accuracy of service delivery and take corrective action as necessary, providing performance and developmental feedback on a regular basis
- partner with leaders and HR colleagues to address any escalations and respond in a timely manner
- provide back-up support to the team as needed during busy periods
- work closely with the Payroll team to ensure that monthly/semi-monthly payrolls are processed accurately and that all required documentation has been submitted
- keep up-to-date on regulatory changes and ensure that our processes remain compliant with local laws
- create and maintain process documentation to ensure smooth and consistent operations across the global People Team
- train the broader team on new systems, functionality or procedures
- work with the Senior Director, HR Operations to identify operational efficiency improvements by evolving and streamlining our processes and practices
- partner with the HR Technology team to implement systems enhancements that will improve process management and delivery
As part of the HR Operations leadership team, you will also collaborate on strategic projects focused on improving overall operational efficiency and providing and more positive employee experience.
As the HR Support Manager at GLG, we need you to:
- be detail-oriented and accuracy focused, with a technical, problem-solving mindset
- work effectively in a fast-paced, innovative and open environment
- be flexible and adapt quickly to changes
- be hands-on and willing to back-up the team when needed
- manage your time effectively and take an organized approach to work
- collaborate with others and establish effective working relationships across the company
- provide and maintain high standards of customer service
- be able to think on your feet and use judgment to advise and guide others
- be sensitive to the need for discretion and to maintain confidentiality
Working as part of the People Team at GLG will give you the opportunity to:
- play an active role in shaping the future of people operations at GLG
- build relationships with a global team of HR professionals
- work closely with colleagues across functional areas, from Talent Acquisition and Business Partnering, to Operations and Technology.
- develop your technical proficiency and participate in projects expanding our use of Workday as our Human Capital Management system.
Education and Experience Requirements
- Bachelor’s degree in Human Resources or related field, or equivalent experience
- Minimum 2-3 years’ leadership experience in a HR Support or Shared Services team environment
- Understanding of employment law and regulatory requirements in the UK, US or other GLG location countries
- A high level of proficiency in Microsoft Office
- Experience defining and/or refining procedures
- Experience using Workday to manage employee lifecycle processes is a plus
About GLG / Gerson Lehrman Group
GLG is the world’s insight network. Our clients rely on GLG’s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).
We serve thousands of the world’s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world’s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.
GLG’s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company’s culture.
To learn more, visit www.GLGinsights.com.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
